Are you interested in taking your career as an IT professional beyond the IT help desk? Fortunately, the skills you use every day on the IT help desk are skills that can translate into other types of technical careers. After all, it’s your job to understand problems and develop solutions in order to make business work…
Memes are in some ways like genes: they exist to get copied and shared, and they mutate over time. They help us identify ourselves as insiders to various cultural niches, and they make us laugh (or commiserate) in a split second. They’ve also grown more sophisticated, in the sense that they rely more heavily…
IT professionals need help and support too, and for many of them, that’s where Ben Brumm comes in. As the head of Complete IT Professional, Ben oversees one of the most comprehensive and intelligent sites about operating an IT department on the web.
Ben spoke with us about getting an IT help desk…
The IT service desk in a hospital or medical practice has to cope with forgotten passwords and slow networks just like any other IT service desk. But it also has to cope with regulations and concerns unique to the healthcare sector.
The IT service desk in a hospital or medical practice has to cope…
If your organization allows employees to bring their own devices (BYOD) to use for work, then you realize the fine line you have to tread between employee flexibility and maintaining the security of your network. Many enterprise networks are protected by a protocol called the WPA2-Enterprise Protected Extensible Authentication Protocol, or PEAP. However, there are ways attackers can gain unauthorized access by using devices that have specific vulnerabilities.
One of the oldest and largest global private equity firms, The Riverside Company was fed up with their complex IT service management (ITSM) solution, the costly consultants it required to maintain, and the sub-par customer service they received from their IT asset management and service desk vendor.
In this webinar, Eric Feldman, Director of IT…
Keeping your computer safe from all the “love” your cat wants to give it takes ingenuity, but ultimately it’s worth it to make your machine last longer and reduce the risk of data loss. Ziggy probably won’t be satisfied with a ball of yarn now that we’ve entered the Information Age, but if you give him the love and attention he deserves and take steps to protect your computer, the cat-human-computer trio can co-exist in peace.
Samanage is an IT service management solution that can make change management easier. With powerful IT service desk and IT asset management features integrated in a unified interface, Samanage lets your organization document and track change from beginning to end. Risk management features like automatic monitoring for unauthorized software help you ensure continuing legal compliance, and powerful reporting capabilities let you demonstrate to management that when change is afoot, your IT team is right on top of it.
Keeping licenses aligned with actual software instances (and making sure people actually use software that is purchased) isn’t easy, but the right organizational approach plus a great IT asset management solution like Samanage can bridge the gaps successfully. Samanage offers alerts for licenses nearing expiration, and monitors your system to let you know when something new is installed, so you can be confident you have the right licenses for the software your organization uses.
“Without the cloud, the vast majority of today’s startups – and the services they have to offer – wouldn’t even exist,” Michael adds. “The cloud created the new economy that investors were fantasizing about before the dot-com bubble.” We recently caught up with the founder of 4sysops, a blog devoted to systems administrators, to find out what folks in his field are buzzing about these days and get his take on how businesses can manage their technology more efficiently, effectively and securely. Here’s what he had to say:
- Friday Fun: The 10 Best Halloween Costumes for Tech Pros
- Hacking Attack? 5 Signs the IT Service Desk Should Look For
- A Service Catalog Lets Your Help Desk Software Manage Workloads Better
- Does Your IT Service Desk Need to Worry about Windows 10 Yet?
- Help Desk Software with IT Asset Management Tools Improves Security