One of the oldest and largest global private equity firms, The Riverside Company was fed up with their complex IT service management (ITSM) solution, the costly consultants it required to maintain, and the sub-par customer service they received from their IT asset management and service desk vendor.
In this webinar, Eric Feldman, Director of IT…
Keeping your computer safe from all the “love” your cat wants to give it takes ingenuity, but ultimately it’s worth it to make your machine last longer and reduce the risk of data loss. Ziggy probably won’t be satisfied with a ball of yarn now that we’ve entered the Information Age, but if you give him the love and attention he deserves and take steps to protect your computer, the cat-human-computer trio can co-exist in peace.
Samanage is an IT service management solution that can make change management easier. With powerful IT service desk and IT asset management features integrated in a unified interface, Samanage lets your organization document and track change from beginning to end. Risk management features like automatic monitoring for unauthorized software help you ensure continuing legal compliance, and powerful reporting capabilities let you demonstrate to management that when change is afoot, your IT team is right on top of it.
Keeping licenses aligned with actual software instances (and making sure people actually use software that is purchased) isn’t easy, but the right organizational approach plus a great IT asset management solution like Samanage can bridge the gaps successfully. Samanage offers alerts for licenses nearing expiration, and monitors your system to let you know when something new is installed, so you can be confident you have the right licenses for the software your organization uses.
“Without the cloud, the vast majority of today’s startups – and the services they have to offer – wouldn’t even exist,” Michael adds. “The cloud created the new economy that investors were fantasizing about before the dot-com bubble.” We recently caught up with the founder of 4sysops, a blog devoted to systems administrators, to find out what folks in his field are buzzing about these days and get his take on how businesses can manage their technology more efficiently, effectively and securely. Here’s what he had to say:
We may stream live sporting events wirelessly to our tech cave at home and run our thermostats with wireless apps, but just about everyone still relies on twine, WD-40, and duct tape occasionally. When you run your IT service desk with Samanage, you get the latest true-cloud solution for IT service desk and IT asset management in a unified interface, along with mobility, monitoring, and remote desktop access. The copier downstairs may still require the occasional kick to rumble back to life, but with Samanage, you can log and document the fix on your tablet, and have it closed out by the time you get back to your desk.
When your IT service desk is powered by Samanage, your service desk software is patched and upgraded automatically, because it’s a cloud solution. Moreover, Samanage has powerful risk detection features, like automatic scanning for unauthorized software usage, and a risk compliance performance solution that lets you resolve problems before they can impact your network.
Hiring your first IT support person is a big step, and it’s a smart step. Sure, the average consumer is far more tech savvy than he was a decade or two ago, but IT as a whole is much more complex now, and having someone on staff who can cope with IT problems can confer peace of mind and help your company avoid growing pains. If you provide your IT support person with Samanage, you’re providing a true cloud, integrated solution for both IT service desk and IT asset management that scales up as your company scales up. The right person plus the right IT service management tools can help your company compete more effectively and be prepared when great opportunities come along.
If your organization uses a true cloud solution for IT service management like Samanage, you can be confident that your IT service desk is equipped to handle the challenges of increased cloud usage and increased employee mobility. With comprehensive IT asset management, risk management, and security features, Samanage is advancing along with the rest of the tech world, so you’ll never be left stranded with an outdated or inadequate IT service desk solution.
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