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    Samanage Blog

    Your Daily Dose of Service Management Insights

    Chatbot Development: Why Chatbots Need Backstories Image

    Chatbot Development: Why Chatbots Need Backstories

    Relatable chatbots are the present and future of ITSM, so learn more about why it’s important to develop their backstories.

    Joseph Brown | April 23, 2019

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    Brendan Cooper

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    The Future of ITSM: The Rise of Automation, Agile, and the Employee Experience

    Learn about the rise of automation, agile, and user experience and how digital... Read More

    Matt Cox

    April 16, 2019

    Are ETL Processes Still Relevant for Today’s IT Automations Image

    Are ETL Processes Still Relevant for Today’s IT Automations

    Relatable chatbots are the present and future of ITSM, so learn more about why it’s... Read More

    Joseph Brown

    April 11, 2019

    IT Service Management

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    Chatbot Development: Why Chatbots Need Backstories Image

    Chatbot Development: Why Chatbots Need Backstories

    Relatable chatbots are the present and future of ITSM, so learn more about why it’s... Read More

    Joseph Brown

    April 23, 2019

    The Future of AI-Enabled ITSM Image

    The Future of AI-Enabled ITSM

    Learn how AI-enabled ITSM can help improve customer service by automating everything from... Read More

    Brendan Cooper

    April 18, 2019

    The Future of ITSM: The Rise of Automation, Agile, and the Employee Experience Image

    The Future of ITSM: The Rise of Automation, Agile, and the Employee Experience

    Learn about the rise of automation, agile, and user experience and how digital... Read More

    Matt Cox

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    Everything You Need to Know About ITIL 4 Foundation

    Introducing the ITIL 4 Foundation This year brings us a new version of ITIL, the... Read More

    Brendan Cooper

    April 2, 2019

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    The Three Biggest IT Skills Needed for 2019

    Learn about the 3 biggest IT skills needed to successfully scale your business in 2019:... Read More

    Matt Cox

    March 7, 2019

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    5 Service Catalog Examples for HR

    These five examples only touch the surface of what is demanded by the HR... Read More

    Jason Yeary

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