Samanage Service Platform

The smartest employee service management platform to run your service business.

Samanage for Salesforce

Extend your Salesforce Service Cloud investment with Employee Services

Samanage for Salesforce is built on on the Salesforce Service Cloud and provides customers a way to manage employee and customer service operations in an integrated way...

Learn more about Samanage for Salesforce.

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Your Daily Dose of Service Management Insights

The Measurable Impact of Service Desk Automations and Artificial Intelligence

The technology is new and it’s evolving, but there are already tangible benefits in service delivery time and accuracy. Which of these features would have the greatest impact on your team?

by Brendan Cooper on August 16, 2018

Data Center Migration: Planning, Strategy, and Execution

There are many reasons why an organization may need to migrate a data center (DC). This migration of data may seem like it should be a relatively straightforward, simple operation. However, there are many moving parts to manage throughout the process.

by Michael Mazyar on August 14, 2018

Celebrating as a Team, Samanage Style

All of this good news called for a celebration. We chose to celebrate across our global offices the only way we know how — Samanage style.

by Jay Johnson on August 10, 2018

How to Eliminate Silos Using DevOps

For too long, development and operations teams have operated in a vacuum, independent of one another. These silos limit communication between teams, often at the expense of the company.

by Michael Mazyar on August 9, 2018

Building an IT Service Desk Automation

Service desk automations are designed to streamline processes and remove the tedious areas of service delivery, so your service providers and technicians can focus on exceeding employee service expectations.

by Jason Yeary on August 7, 2018

How to Plan for Major Incidents in ITSM

A “major incident” can be a nightmare for any business – that much seems agreed upon. In practice, however, defining what a major incident is and how to respond to one effectively is a bit more challenging.

by Nathan Riley on August 2, 2018

SaaS vs PaaS vs IaaS: What’s the Difference and How to Choose

Understanding the basics of IaaS vs PaaS and Saas vs PaaS has become a crucial aspect of understanding for businesses that leverage cloud-based services.

by Chris Walls on July 31, 2018

Happy #SysAdminDay, From Our Team to Yours!

Seamless connection to WiFi? That's your SysAdmin. Outages and email spams dealt with in a timely manner? Thank your SysAdmin. Happy SysAdmin Day!

by Jay Johnson on July 27, 2018

5 Ways to Boost Service Delivery with IT Asset Management

Tie your IT assets and CMDB to the rest of your service desk: incident management, change management, service requests, etc. Here are five areas of service delivery where you’ll see immediate improvement:

by Jay Johnson on July 26, 2018

How to Create an ITSM / Service Management Roadmap

The most common question relating to implementation of ITIL-based IT service management initiatives tends to be: “Where do we start?"

by Nathan Riley on July 19, 2018