Samanage Service Platform

The smartest employee service management platform to run your service business.

Samanage for Salesforce

Extend your Salesforce Service Cloud investment with Employee Services

Samanage for Salesforce is built on on the Salesforce Service Cloud and provides customers a way to manage employee and customer service operations in an integrated way...

Learn more about Samanage for Salesforce.

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Your Daily Dose of Service Management Insights

Friday Fun: 2018 “Chopped” BBQ Cook-off

As Summer comes to a close, what better way to end it than another Chopped inspired Samanage BBQ cook (smoke?) off?

by Jay Johnson on September 21, 2018

How CMDB Data Inaccuracies Can Impact ITSM Success

CMDB data inaccuracies can have a poisoning effect, multiplying as it reaches through various aspects of your organization and its practices.

by Joseph Brown on September 20, 2018

When Does an Incident Become a Problem?

Dealing with incidents is a common, if not everyday, function of just about every IT department. Incidents may be indicative of underlying problems (and they quite often are), but they are typically not problems themselves.

by Nathan Riley on September 13, 2018

Success Factors for ITSM Governance Structures

The question is: How do you approach ITSM and ITIL governance structure in a way that promotes buy-in on all levels of the organization?

by Jason Yeary on September 11, 2018

ITIL v3 Suggested Change Management KPIs

Key performance indicators (KPI) are values that every business can measure and track – values that show the effectiveness of your performance as an organization toward your business objectives.

by Brendan Cooper on September 6, 2018

Advantages of Capacity Management

The advantages of capacity management are plentiful. Simply put, IT capacity management is an ideal arrived at through the construction of a set of processes and monitoring efforts.

by Jay Johnson on August 31, 2018

How IT Affects Your Customer Experience Strategy (And Bottom Line)

For the sake of your customers, and for the sake of all your organization’s stakeholders (both internal, and external) it’s crucial to understand how IT and ITSM affects your customer experience strategy, and through it, your business’s bottom line.

by Laura Miller on August 29, 2018

What is Agile Service Management?

What is Agile Service Management in an IT Service Management (ITSM) context? Is it an official term? Is there a body of knowledge behind it? Before answering that question, it’s important to define what is meant by agile.

by Matt Cox on August 23, 2018

Samanage Service Platform

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Your Daily Dose of Service Management Insights

Friday Fun: 2018 “Chopped” BBQ Cook-off

How CMDB Data Inaccuracies Can Impact ITSM Success

When Does an Incident Become a Problem?

Success Factors for ITSM Governance Structures

ITIL v3 Suggested Change Management KPIs

Advantages of Capacity Management

How IT Affects Your Customer Experience Strategy (And Bottom Line)

What is Agile Service Management?

Your Daily Dose of Service Management Insights

Friday Fun: 2018 “Chopped” BBQ Cook-off

How CMDB Data Inaccuracies Can Impact ITSM Success

Surviving Hurricane Florence in the Cloud

When Does an Incident Become a Problem?

Success Factors for ITSM Governance Structures

Samanage Prepares for Triangle Hops for Hope Event!

ITIL v3 Suggested Change Management KPIs

Advantages of Capacity Management

How IT Affects Your Customer Experience Strategy (And Bottom Line)

What is Agile Service Management?