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ITIL 4 Update Launch is Almost Here

Common criticisms of ITIL's shortcomings have led to the creation of other frameworks that attempt to either replace ITIL or complement its application, depending on the IT context.

by Jason Yeary on January 22, 2019

Samanage Moves Up the List of G2 Crowd’s Best Software Companies for 2019

Samanage moves up six spots on G2 Crowd's top software companies in 2019.

by Chris McManus on January 16, 2019

5 Simple Ways to Boost Customer Satisfaction with the Service Desk

With a modern service management solution, you can take advantage of the following five capabilities to boost internal customer satisfaction within the service desk.

by Jay Johnson on January 15, 2019

How To Improve ITSM Metrics With a Millennial Workforce & Gen Z

In this article, we will look at some of the challenges and opportunities that ITSM can expect as the younger generations come into their own, driving businesses even further into the digital age.

by Kelli Buchanan on January 11, 2019

How Consumerization is Changing IT Support Models

Expectations surrounding the services supplied by IT desks are growing as rapidly as digital work life is transforming, and the overall quality of the customer experience is inescapably important to the future of IT service desks.

by Laura Miller on January 8, 2019

Our Favorite Service Desk Resolutions for 2019

Where are IT professionals focusing their priorities in 2019? We asked them.

by Chris McManus on January 4, 2019

The Evolution of ITIL

Unless you’re a current, aspiring, or former IT professional, you probably don’t know exactly what ITIL is. But it also stands to reason that if you’re reading this blog right now, then you’re probably a current, aspiring, or former IT professional.

by Jason Yeary on January 2, 2019

The Five Hottest ITSM Trends and Topics for 2019

Let’s take a look at the ITSM trends that will shape the year to come. As far as predictions are concerned, watch out for these five IT trends – they should end up driving the year ahead, and shaping the ongoing conversation that we will have in ITSM.

by Jay Johnson on December 27, 2018

Ring in the New Year with Samanage and a $300 Gift Card

Your service desk resolutions could be worth a $300 gift card from Samanage. Read more about our #SamanageNYE contest.

by Samanage on December 26, 2018

ITSM And Digital Transformation – Understanding Digital Transformation

For all the contemporary talk about digital transformation and how it’s happening all around us, it can be maddening, trying to get your head wrapped around what it actually is and how to accomplish it.

by Kyle Shepard on December 20, 2018