The smartest employee service management platform to run your service business.

Features

Platform

Integrations

Extend your Salesforce Service Cloud investment with Employee Services

Samanage for Salesforce is built on on the Salesforce Service Cloud and provides customers a way to manage employee and customer service operations in an integrated way...

Learn more about Samanage for Salesforce.

Function

Industry

Our Customers

Our Committment

Our Insights

Who We Are

What We're Up To

Your Daily Dose of Service Management Insights

Record-Setting Temperatures and Hot Trends at SMW 2018 in Orlando

We've just wrapped up an action-packed few days in sunny Orlando for Service Management World 2018! Here are some highlights of the prominent service management trends at this year's conference.

by Anne Badalamenti on October 19, 2018

Top IT Knowledge Management Mistakes and How to Avoid Them

Implementing an IT knowledge management strategy isn’t necessarily intuitive for every company and every IT department, but it is quickly becoming among the expectations of your current and potential customers.

by Nathan Riley on October 18, 2018

How to Build a Successful IT Self-Service System

The following post goes over the fundamentals of building out an IT self-service portal in some detail, giving you the basis from which to begin your project.

by Kelli Buchanan on October 16, 2018

Website Downtime and What to Do About It

Website downtime, while most obvious when the entire site goes down, is often hidden in backend issues that affect the usability of the site, while preserving the site’s general appearance.

by Danielle Livy on October 11, 2018

What is ESM? Hint: It’s Not What You’ve Been Told

In order to understand the enterprise service management framework, it may be helpful to think of it more as “Employee Service Management.”

by Liz Beckner on October 9, 2018

Can’t Miss IT Events in October

Ready for an action-packed October? Two of the IT world's biggest events are happening back to back.

by Jay Johnson on October 5, 2018

Things That Merit Consideration During Service Desk Implementation

The route to successful integration, now more than ever, lies in building and implementing a comprehensive and employee-focused service management strategy.

by Joseph Brown on October 4, 2018

Customer Experience Guide – How Managing your IT Help Desk Can Pay Dividends

Knowing how to talk to customers isn’t necessarily something that can be programmed into your team, or an innate underlying skill that they will default to in every situation.

by Nathan Riley on October 2, 2018

The 9 Guiding Principles For ITIL Practitioners

Your Service Desk is the nexus of your communication with both internal and external stakeholders, your customers, and your entire organization.

by Taylor Burgess on September 28, 2018

What is Supplier Management From an ITIL perspective?

The ITIL Supplier Management Process provides formal contract oversight, ensuring that service providers and the contracts that regulate them are serving the needs of the business.

by Matt Cox on September 25, 2018

Samanage Service Platform