Samanage Service Platform

The smartest employee service management platform to run your service business.

Samanage for Salesforce

Extend your Salesforce Service Cloud investment with Employee Services

Samanage for Salesforce is built on on the Salesforce Service Cloud and provides customers a way to manage employee and customer service operations in an integrated way...

Learn more about Samanage for Salesforce.

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Your Daily Dose of Service Management Insights

10 Most Common Help Desk Problems

Here is a list of the 10 most common types of IT help desk calls. How does it compare to your list?

by Taylor Burgess on July 17, 2018

How to Build an Effective Service Catalog Workflow

Use the service catalog to simplify the experience for the requesting employee, build forms to collect and organize the data you need, and automate the service delivery process on the backend.

by Chris McManus on July 12, 2018

Five Smart Service Desk Features to Implement

A smart IT service desk will leverage the power of automations and artificial intelligence to create shortcuts for your organization.

by Brendan Cooper on July 10, 2018

ITSM: The Perfect Place to Begin Your Digital Transformation

Digital transformation impacts every department, in every organization, in every industry. Although it has a big return, it can be expensive, and it can be difficult to adjust to the amount of tools and data scattered throughout an organization. That’s why IT service management (ITSM) plays a vital role.

by Chris McManus on July 3, 2018

5 Integrations That Will Improve Your Service Desk

The service desk solution is your primary tool to help employees, but there are other applications they use. The right integrations will help your service desk work in unison with the tools your employees use every day.

by Chris McManus on June 28, 2018

Implementing 5 Essential ITSM Best Practices Throughout Your Organization

ITSM best practices already help remove the service friction in IT, but they can also be helpful in daily requests for other departments. In this post, we’re going to look at five ITSM best practices, and what the experience might feel like to implement them in your organization.

by Joseph Brown on June 26, 2018

5 Samanage Customers Use Service Portal for Better Employee Experience

Not only will the service portal give employees a one-stop shop to submit a ticket, request a service, or search the knowledge base, but it also allows the service providers to collect the data they need to expedite service delivery.

by Liz Beckner on June 21, 2018

7 Ways HR Can Collect Data Through the Service Desk

Human resources is the department that most often deals directly with employees, and in fact, HR can collect data to create a service-desk-style experience, removing the friction from daily requests, and connecting employees to the solutions they need.

by Joseph Brown on June 19, 2018

A Service Success Story

Ask any Victory employee, what’s the advantage? The answer is simple: “We run service through Samanage.”

by Chris McManus on June 15, 2018

7 Ways IT Data Powers the Service Desk

Data is only valuable if you use it to solve a problem. Look no further than the IT service desk for a number of possibilities. Here are seven IT service desk functions that depend on collecting and using accurate IT data:

by Matt Cox on June 14, 2018