Path to ITSM: Educate to Successfully Innovate
It might not be as cutting edge as The Minority Report, but your ITSM vendor research is vital in choosing a solution that will help your IT organization innovate.
by Kasha Mehra on August 23, 2016
Our last two blog posts focused on creating the ultimate checklist. First, we talked about defining your internal needs: which departments could benefit from ITSM, and what specific features do they need from the software?
by Ilan Szulik on August 11, 2016
Look in before you look out. The fundamentals of searching and choosing an IT service management (ITSM) solution are no different than that of other products. This is the process of looking in, and understanding what your team and organization needs. Without first obtaining this understanding, you would be heading into the search process blindly.
by Ilan Szulik on August 4, 2016
It seems like just about everything has a holiday nowadays (see Rubber Eraser Day, April 15). Surely there’s room to celebrate something providing some real value to the world. Something which enables companies to operate and flourish. Something like, say, IT.
by Paul Vandre on July 29, 2016