The smartest employee service management platform to run your service business.

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Extend your Salesforce Service Cloud investment with Employee Services

Samanage for Salesforce is built on on the Salesforce Service Cloud and provides customers a way to manage employee and customer service operations in an integrated way...

Learn more about Samanage for Salesforce.

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3 Service Catalog Items Any Organization Can Use

The more items in your service catalog, the more quickly and efficiently you can serve your employees. The service catalog can effectively handle a number of processes beyond traditional IT workflows.

by Jay Johnson on November 8, 2018

Customer Spotlight: 5 Employee Service Management Leaders that Use Samanage

Many IT departments have already taken the important steps of introducing automated workflows and driving employees to the service portal. If so, their service management strategy is probably thriving in IT. The next step is a HUGE opportunity to introduce the strategy throughout the entire organization.

by Jay Johnson on November 6, 2018

How CMDB Data Inaccuracies Affect Organizational Processes

How do you deliver the highest quality service, drive user engagement and stakeholder satisfaction, and make quality decisions regarding your infrastructure as an organization if the data underpinning your organization isn’t of the highest quality?

by Joseph Brown on November 1, 2018

Selecting a Winning Project Management Methodology

When it comes to choosing from the various types of project management methodologies, making the selection that is best for your team and the project in question can be far from a simple task.

by Michael Mazyar on October 30, 2018

‘Automating for the User’ and Other Themes From JNUC 2018

This week at Jamf Nation User Conference, Apple users, admins, and IT leaders from organizations all over the world gathered to discuss IT support, system administration, automation, device integration, and a number of other relevant topics in the Jamf community.

by Jason Yeary on October 26, 2018

A Buyer’s Guide to Selecting the Best ITSM Tool

You must completely understand and apply your current and eventual needs as a business, as well as the current and anticipated needs of your customers, to ITSM tool evaluation and selection.

by Kyle Shepard on October 23, 2018

Record-Setting Temperatures and Hot Trends at SMW 2018 in Orlando

We've just wrapped up an action-packed few days in sunny Orlando for Service Management World 2018! Here are some highlights of the prominent service management trends at this year's conference.

by Anne Badalamenti on October 19, 2018

Top IT Knowledge Management Mistakes and How to Avoid Them

Implementing an IT knowledge management strategy isn’t necessarily intuitive for every company and every IT department, but it is quickly becoming among the expectations of your current and potential customers.

by Nathan Riley on October 18, 2018

How to Build a Successful IT Self-Service System

The following post goes over the fundamentals of building out an IT self-service portal in some detail, giving you the basis from which to begin your project.

by Kelli Buchanan on October 16, 2018

Website Downtime and What to Do About It

Website downtime, while most obvious when the entire site goes down, is often hidden in backend issues that affect the usability of the site, while preserving the site’s general appearance.

by Danielle Livy on October 11, 2018