Groups vs. Departments: Organizing People for ITIL
One common point of confusion for organizations in modern service management is breaking down users and tickets by category, department, and group.
by Chris McManus on November 22, 2017
See how our cities are prioritizing parking, transportation, and safety with investment in technology. Plus, holiday shopping has never been easier. Active incidents will catch you up on these stories and more from the tech world.
by Chris McManus on November 17, 2017