Your Daily Dose of Service Management Insights

5 Samanage Customers Use Service Portal for Better Employee Experience

Not only will the service portal give employees a one-stop shop to submit a ticket, request a service, or search the knowledge base, but it also allows the service providers to collect the data they need to expedite service delivery.

by Liz Beckner on June 21, 2018

7 Ways HR Can Collect Data Through the Service Desk

Human resources is the department that most often deals directly with employees, and in fact, HR can collect data to create a service-desk-style experience, removing the friction from daily requests, and connecting employees to the solutions they need.

by Joseph Brown on June 19, 2018

A Service Success Story

Ask any Victory employee, what’s the advantage? The answer is simple: “We run service through Samanage.”

by Chris McManus on June 15, 2018

7 Ways IT Data Powers the Service Desk

Data is only valuable if you use it to solve a problem. Look no further than the IT service desk for a number of possibilities. Here are seven IT service desk functions that depend on collecting and using accurate IT data:

by Matt Cox on June 14, 2018

Translating ITSM to Other Departments

IT departments all over the world are getting very good streamlining service. In fact, ITSM has been so successful that other departments want to provide the same level of service.

by Chris McManus on June 13, 2018

Defining the New Employee-Focused Service Management

When you think of “employee-focused” service management, many of the elements are already there in IT. These best practices are designed to create better working environments where employees get what they need from technology, with minimal disruption.

by Marc Stitt on June 8, 2018

Control IT Spending With Automatic Warranty Updates

The larger an organization, the more difficult it is to track and predict purchasing and maintenance costs for all of the devices employees use. That’s why lifecycle and warranty tracking are more vital than ever to an IT asset management strategy.

by Nathan Riley on June 6, 2018

World Environment Day: Four Ways Samanage is Going Green

Technology companies can be conscious of the environment, too. In fact almost any company can celebrate World Environment Day. Here are a few ideas to get you started.

by Jay Johnson on June 5, 2018

What’s the Average IT Service Desk to Employee Ratio?

It's common to hear that the IT service desk staff has become so swamped with work that they feel like full-time IT "firefighters," working long hours and straining to keep the company's IT infrastructure functioning.

by Danielle Livy on May 30, 2018

Meet the 2018 Samanage Interns!

As the school year comes to a close, it’s time to welcome another group of Samanage interns. It’s one of our favorite times of the year because each group provides a fresh perspective on technology and service – two pillars of our company.

by Hannah Zurn on May 25, 2018