Your Daily Dose of Service Management Insights

20 Employee Services to Automate: Finance

As any business grows, these processes become more complicated and more frequent. The good news is, you can build streamlined workflows for financial requests, complete with automated tasks and approvals.

by Chris McManus on April 24, 2018

Samanage Earth Day 2018

One of the reasons I love working at Samanage is the opportunity to contribute to social good in our communities. For us, that means partnering with charitable organizations and our local schools to be a positive influence on young people.

by Hannah Zurn on April 20, 2018

20 Employee Services to Automate: Marketing

Marketing is an important service provider to all employees. They create a variety of customer-facing resources. The service catalog can help create efficient processes for these projects to help ensure employees get what they need from the marketing department.

by Chris McManus on April 19, 2018

Using Data to Improve Employee Services (Part 2)

As an internal service provider, your job is to give them everything they need to perform at the highest level, with as little friction as possible. This is employee service, and you can apply many of the same principles of customer service. You want to track their needs, measure your successes, make adjustments, and build a strategy around this data to deliver the most effective services.

by Chris McManus on April 17, 2018

It Doesn’t Have to Stay in Vegas… 3 Things We Brought Home from HDI 2018

The HDI Conference and Expo connects the world of Service and Support once a year. After attending our fourth HDI Conference as a exhibitor just last week in Las Vegas, we heard some resounding topics that we will carry with us throughout 2018 and into 2019.

by Danielle Livy on April 16, 2018

Using Data to Improve Employee Services (Part 1)

There are a seemingly infinite number of ways to use data in service delivery, and people think of new ones every day. Here are two methods you can use to collect and leverage data for better internal service (we’ll explore two more next week)

by Chris McManus on April 12, 2018

20 Employee Services to Automate: Facilities

Though it’s a bit cliché to “expect the unexpected,” that’s what we ask of the facilities department. The service catalog will help them do just that, building out workflows with automated tasks, approvals, data collection, and notifications, helping them deliver some of the most important day-to-day services within the organization.

by Chris McManus on April 10, 2018

20 Employee Services to Automate: Human Resources

Typically, internal service is associated with the IT department, but it’s easy to make a case for human resources as the greatest provider of employee service. From the moment an employee first enters the door all the way to his/her going away party, human resources touches countless parts of that employee’s experience.

by Chris McManus on April 5, 2018

GDPR and Data Security in ITSM

Personal data is a huge part of creating maximum employee and customer service through ITSM, so it’s a good time to look for these data protection qualities in your ITSM vendor.

by Matt Stone on April 2, 2018

Using Technology in HR for a Seamless Hiring Process

It only makes sense that HR and IT would share some of the same strategies in service delivery, so they actually intersect quite often.

by Chris McManus on March 27, 2018