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ITIL 4 Launch and Key Takeaways From Pink19

The Pink19 Conference in Las Vegas featured the rollout of ITIL 4. Our Samanage team has you covered with all of the highlights.

by Chris McManus on February 20, 2019

Enterprise Chatbot Best Practices

Learn how chatbots can improve your organizations' customer service experience. These chatbot best practices will help you plan for implementation and deployment.

by Matt Cox on February 19, 2019

Friday Fun: Samanage Outbound Program Kickoff

We want to connect and work with new, amazing customers and help them achieve their business goals through service management.

by Jon Lewis on February 15, 2019

The Key Benefits of ESM in the Education Sector

Discover how the education sector can leverage enterprise service management (ESM) to drive efficiency and increase access to services better than ever before.

by Nathan Riley on February 12, 2019

Friday Fun: 2019 Samanage Celebrity Doppelgängers

Here's another round of “Hey! Aren’t you from…. ?” with some new, yet still familiar faces.

by Jay Johnson on February 8, 2019

The Changing ITSM Landscape: Focusing on Employee Satisfaction

Learn why your IT strategy should shift focus and include customer experience and employee service management techniques.

by Liz Beckner on February 5, 2019

What IT Service Management Pros Should Know About CX (Customer Experience)

Discover key concepts of integrating customer experience (CX) management into your IT service management strategy and how it can improve your employee services.

by Laura Miller on January 31, 2019

Improving IT Security in a World Filled With Hackers

With hacker attacks taking place every thirty-nine seconds, ensuring your IT strategy has a bulletproof plan for IT security is crucial.

by Michael Mazyar on January 29, 2019

Transforming Traditional ITIL Into Agile ITIL

Keeping your ITSM efforts in front of the rapid changes, both within and outside of your organization can be even more challenging if you steadfastly hang on to rigid frameworks.

by Matt Cox on January 24, 2019

ITIL 4 Update Launch is Almost Here

Common criticisms of ITIL's shortcomings have led to the creation of other frameworks that attempt to either replace ITIL or complement its application, depending on the IT context.

by Jason Yeary on January 22, 2019