5 Reasons Why You Need A Service Catalog
Don't think you need a service catalog? Think again! We've got 5 reasons why a service catalog will make work life better for IT and organizations beyond.
by Adam Shearin on December 1, 2016
DJ Patil, formerly a part of the brains behind a number of successful private sector endeavors like LinkedIn, Skype, PayPal, and eBay, has been named the first-ever chief data scientist for the White House, as well as the deputy chief technology officer for data policy, overseeing the government's $80 billion technology budget. What can the IT service desk learn from the government's new policies regarding technology and the people it takes to do the job right?
by Adam Shearin on May 5, 2015
It seems like the IT department plodded along at about the same pace for decades, and wham! In comes smartphones, BYOD policies, the cloud, and the Internet of Things. A lot has changed at the old IT service desk in a short period of time. How can you keep your service current and up to date?
by Adam Shearin on March 9, 2015
With the average 30-second commercial costing $22.5 million, advertisers are known for bringing their A-game to the Super Bowl, so to speak. Here's a rundown of the funniest, most popular Super Bowl tech ads of all time
by Adam Shearin on February 6, 2015
"Shadow IT" is getting a bad rap in IT circles. And justifiably so. As employees drive to have more access to more technology and greater connections to their mobile apps, IT teams often need to get even more control over their IT asset management.
by Adam Shearin on December 18, 2014
Even when things around the ol' IT service desk are hectic, the redundancy and monotony can get boring. But you can always uplift the spirits of your staff with a few words of tongue-in-cheek wisdom. These "de-motivational" quotes, when delivered at the right time in the right way, can really serve to motivate your workers and help them see the humorous side of getting things accomplished.
by Adam Shearin on December 5, 2014