Service management solutions that grow and evolve with your business.
SolarWinds Service Desk
The smartest employee service management platform to run your service business.
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Best practices and solutions to meet your service needs.
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Who We Are
Marketing Communications Specialist, ITSM at SolarWinds
As Marketing Communications Specialist, Baxter helps create content that addresses the challenges IT leaders face everyday, and how IT service management can make life easier for those involved.
Technology has changed a lot in a decade. Flashback to 2009 when smartphone adoption was... Read More
September 13, 2019
This year marks the fifth anniversary of IT Professionals Day! On the third Tuesday of... Read More
September 12, 2019
As one of the 34 practices outlined in ITIL 4, IT asset management (ITAM) is one of the... Read More
August 28, 2019
If you find yourself dealing with an influx of requests, a lack of organization, or... Read More
August 21, 2019
Service portal adoption can be one of those never-ending goals service desk agents and... Read More
August 14, 2019
Today marks the 20th anniversary of System Administrator Appreciation day! We want to... Read More
July 26, 2019
The day-to-day life for most IT techs can be stressful to say the least. High priority... Read More
July 24, 2019
Service desks have come a long way in the last few years, and if you’re looking to... Read More
July 17, 2019
The SolarWinds® Service Desk team is proud to announce our 2019 SIIA CODiE Award win for... Read More
June 28, 2019
It’s 12:00 a.m. — do you know where your IT assets are? The task of managing and... Read More
June 25, 2019
For IT professionals, it can be difficult to determine how much time to allocate for... Read More
May 28, 2019
Seeing a positive return on investment when it comes to a service desk can be challenging... Read More
May 16, 2019