Friday Fun: You Might be an IT Service Desk Geek If …
Remember the old Jeff Foxworthy, "you may be a redneck if ...." jokes? Here are a few for the tech geek in you.
by Brad Kremer on June 12, 2015
The Department of Homeland Security managed to save $181 million in software licensing over the course of one year by utilizing asset management. If the federal government adopted this policy across the board, it would translate into $1 billion in annual savings.
by Brad Kremer on June 1, 2015
When you're shopping for new IT help desk solutions, there are some important features and functions to look for. These functions will make the entire process less time-consuming and redundant, while providing a higher level of customer service.
by Brad Kremer on May 15, 2015
Overarching goals of the IT service desk include reducing the number of help tickets, resolving more issues on first contact, and improving interaction with end users. But, it's important to first identify pain points so you can address them.
by Brad Kremer on April 13, 2015
Sometimes businesses hang onto this IT service delivery system well past the point where something better makes sense. While there's nothing wrong with using email as a communication channel with an IT help desk, relying on email to submit and track all IT services can quickly become inadequate and problematic.
by Brad Kremer on March 2, 2015