Who are Your IT Help Desk’s Super Users?
A super user is someone who truly loves using a product (or service), so much so that they become de facto ambassadors for the brand name.
by Donald Norman on June 11, 2015
What could possibly make bringing the Millennium Falcon and it's two fave pilots back any better, you ask? Well, they could certainly use a good IT service desk. Here are just a few instances when Han and Chewbacca could use that kind of support.
by Donald Norman on May 22, 2015
If you are looking for new ways to separate the good candidates from the great ones, this list could be invaluable to you. Here are some skills that make for a great IT worker, but don't fall into the normal expectations for a tech geek's resume.
by Donald Norman on April 27, 2015
The fact is, Linux isn't impenetrable, as the Shellshock scare proved. Windows accounts for a considerably larger portion of users, so hackers get more bang for their buck by developing malware to target that lion's share of systems.
by Donald Norman on April 1, 2015
An IT service catalog is an online, interactive listing of the available tech resources. The key to success with a service catalog is proper planning, execution, and continual monitoring and tweaking.
by Donald Norman on February 17, 2015
Software and other apps can be easy to install, and then just as easy to forget about. That is, until they eventually start to slow everything down. When your IT service desk is responsible for all the machines in your organization, unnecessary software can lead to license noncompliance, slow processes down, and distract your IT team from more important projects. A software asset management strategy is part of any smart service desk.
by Donald Norman on January 13, 2015