How to Create an ITSM / Service Management Roadmap
The most common question relating to implementation of ITIL-based IT service management initiatives tends to be: “Where do we start?"
by Nathan Riley on July 19, 2018
The larger an organization, the more difficult it is to track and predict purchasing and maintenance costs for all of the devices employees use. That’s why lifecycle and warranty tracking are more vital than ever to an IT asset management strategy.
by Nathan Riley on June 6, 2018
According to ITIL, service management is “a set of specialized organizational capabilities for providing value to customers in the form of services.” It’s important to remember that customers (in this case, your employees) are the reason the service desk exists in the first place.
by Nathan Riley on May 10, 2018
With an effective employee service management strategy, you can ensure that internal resources are aligned across departments. The service catalog lets you create a menu of services for employees to go to for their service requests, giving both the employee and the service provider the resources they need to get their work done. An essential […]
by Nathan Riley on April 11, 2018
The service desk is the hub that supports all business-related technology that helps businesses generate profits – but in and of itself, the service desk doesn’t turn a profit for its work. One way to minimize costs, and to help service desks function more efficiently, is to track a metric called cost per ticket.
by Nathan Riley on January 18, 2018