8 Ways for the IT Service Desk to ‘Go Green’
Where are some easy, affordable, practical areas where your service desk can be friendlier to the environment without sending the budget into a downward spiral?
by Nicole Hollingsworth on June 16, 2015
So, you've read the blogs and decided you need software asset management (SAM). What should you look for? What features are critical to making SAM work? Here are the most important features when considering IT asset management software.
by Nicole Hollingsworth on April 14, 2015
BYOD has lots of advantages, but the main disadvantage (one which literally keeps IT workers up at night) is the lack of security. Finally, the solution to security might be here. Google is releasing Android for Work, which addresses many of the IT help desk's concerns about BYOD security.
by Nicole Hollingsworth on March 16, 2015
Social media is changing the face of your help desk, even if you haven't adopted a platform to utilize social media for help desk communications. ITSM software is available to incorporate social media-like Q&A and commentary between users and the help desk, as well as user to user.
by Nicole Hollingsworth on February 4, 2015
Lost passwords. Keyboard disasters. Cat videos. In addition to all of the fun facts and figures on how many IT service desk tickets were resolved within an hour or how fast the new system upgrades went, toss in some interesting stats that might make your IT year end report stand out from the pack.
by Nicole Hollingsworth on December 26, 2014
Improve first call resolution rate? Set service level agreements? Whatever your IT service desk wants to achieve in 2015, now is the time to lock these goals in and set a plan to success. Because what good are goals if you can't not only achieve, but overachieve?
by Nicole Hollingsworth on December 3, 2014
In today's fast paced world, a network that is merely slow might as well be down altogether. The end result is often the same: frustrated end-users who can't get their work done. It's up to the IT help desk to be prepared so they can provide end-users with real answers.
by Nicole Hollingsworth on November 17, 2014
Great IT service management delivery depends not just on having IT help desk software that empowers your team to solve problems, but also on workplace activities and underlying conditions that you may take for granted.
by Nicole Hollingsworth on November 4, 2014
If you work on the IT service desk and there's an internet outage (which is totally the fault of your ISP, and not your network,) you're going to experience a flurry of phone calls ranging from the annoyed to the existential to the panicked. But once things settle down and you're waiting for your ISP to get its act together, you're faced with something you may only rarely experience: no internet. What on earth are you supposed to do in this situation?
by Nicole Hollingsworth on October 17, 2014