More and more companies are choosing software-as-a-service (SaaS) IT management solutions, as opposed to on-premise systems. Yet, there are still some companies that hesitate to take the on-demand approach, due to false perceptions and misunderstandings about this increasingly-popular deployment model. In this post, we’ll help clear the confusion, debunking the five most common myths about SaaS IT management.
Myth 1. It Doesn’t Scale
Many people mistakenly believe that SaaS solutions are designed to be implemented departmentally, or within small companies. For large organizations with sophisticated architectures looking to better track their technology assets, only an enterprise-scale solution will do. The truth is, SaaS solutions have been around for a long time, and are now just as scalable as their on-premise counterparts, if not more. Organizations that choose SaaS IT asset management tools will have a powerful, yet economical way to manage their entire infrastructure – no matter how big they are, or how many systems they own.
Myth 2: It Can’t Be Customized
Most companies seeking to implement IT management solutions already have some related processes in place, and want a tool that will support existing workflows and procedures. Yet, there is a major misconception that SaaS applications are inflexible, and must be used “out of the box”. But on the contrary, many of the more leading-edge on-demand systems offer extensive customization capabilities, allowing companies to modify their environment to support their own unique IT management policies.
Myth 3: It Isn’t “Integrate-able”
Think that a SaaS IT management solution can’t plug seamlessly into your existing environment? Think again. Most can integrate right into any infrastructure, no matter how complex. In fact, some tools, like SAManage, can be easily integrated with on-premise systems using a robust API, and even be linked to other SaaS applications such as SAManage IT asset management for salesforce.com, providing users with the ability to track their assets from an interface they are already comfortable and familiar with.
Myth 4: It’s not secured
Some IT information is highly sensitive, and companies selecting SaaS applications are often worried about security. Most SaaS providers understand these concerns, and are leveraging the same advanced security mechanisms that many organizations use in-house. In fact, in some cases, the security offered by SaaS providers may be even better. This ensures that confidential information is kept fully protected at all times.
Myth 5: On-Premise Tools Are More Feature-Rich
This is, perhaps, the most false of all the myths. While on-promise solutions offer new or upgraded versions once every 18 months or so, the SaaS model, by nature, gives vendors the power to rapidly introduce new features, and respond to customer needs much faster. SaaS shortens development cycles, making it easier (and faster) for providers to deliver enhanced capabilities to customers on a timely manner.
About Adam Shearin
Adam is an accomplished sales professional with over six years of experience working with mobile applications and cloud-based IT service desk and asset management solutions. Experienced working with a broad range of clients from SMB to Fortune 500, Adam clearly and confidently knows how to best articulate the benefits of multi-tenant SaaS-based ITSM/ITAM software. Adam's service management expertise isn't limited to IT and transcends departments organization-wide, bringing a new level of efficiency and processes to departments that once relied solely on spreadsheets and emails.
Read more articles by Adam