The percentage of businesses of all sizes that are taking advantage of some form of cloud service is moving past the 70 percent mark. Many of these cloud initiatives involve moving the IT help desk into the cloud. Naturally, this can take much of the overload off the help desk, but there are a lot of other benefits you might not have realized. Here are the best reasons to move help desk operations into the cloud.
- 1. Leveraging More Data for Less Money
- 2. Scaling Operations as Your Business Grows
- 3. Reducing Energy Costs
- 4. Improving Access and Mobility
- 5. Reducing Downtime
- 6. Enabling Easier Disaster Recovery
- 7. Access to Automatic Upgrades & Updates
One of the new stresses placed on IT is all the data — really big data, that is. Managing that data means acquiring, installing, maintaining, and repairing all the equipment, plus taking on the tasks associated with processing and analyzing the data itself. But it doesn’t have to be this way. Moving the help desk into the cloud means transferring all of that responsibility for equipment and data management onto the cloud service provider.
Hopefully, your business is growing. Most businesses are seeing marked post-recession recovery, meaning their user base is growing. Along with that expanding user base comes more pressure for the help desk to perform. The cloud can make it easier to scale up as business booms.
Remember the old data centers and IT rooms, where staff worked in parkas and the AC blew continually, January through December? Think about all those old mainframes and servers cranking out heat and running up power bills. Moving operations to the cloud means getting out from under those energy bills and going greener in the workplace.
Today’s IT is simultaneously dealing with the shift toward a mobile workforce and global operations. With the cloud, the help desk can easily offer 24-7 support for users in all time zones and access via mobile devices without compatibility issues or having to staff the help desk around the clock.
Nothing runs up a bill (or executives’ blood pressure) like downtime. When you carefully select a quality cloud service provider for help desk operations, your downtime plummets while user satisfaction (and approval by top brass) goes up.
What happens to your users if your help desk is disabled by a flood, hurricane, earthquake, or worse, a terrorist attack? When you move help desk operations to the cloud, your users won’t miss a beat while you handle cleanup and recovery efforts. All of your data and applications remain safely out of the line of fire, and you don’t have to worry about all the lost revenue adding up on top of the costs of restoration.
Software upgrades and updates usually mean temporary downtime and overtime by IT staffers to get the upgrades or updates installed, tested, and running on all your systems. But when you switch to the cloud, upgrades and updates are automatic. No downtime, no overtime — just a smooth, seamless transition. Plus, you are always working on the most current version of the software available. This means greater security, more features, and better stability.
What are you waiting for? The latest advancements in cloud help desk and IT asset management software can be yours today.
About Nathan Riley
Nathan Riley is a Sales Director, ITSM at SolarWinds. He has nine years experience in the industry, and has had a front row seat for the evolution of service management as a platform for the entire organization. He helps organizations ranging from SMB to Fortune 500 bring customized service to employees. Nathan proudly served the United States Armed Forces in the United States Marine Corps.
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