Customer Sign In 1-888-250-8971
  • Products
  • Solutions
  • Pricing
  • Company
Start Free Trial

Products

Service management solutions that grow and evolve with your business.

SolarWinds Service Desk 

The smartest employee service management platform to run your service business.

SolarWinds Service Desk 

The smartest employee service management platform to run your service business.

Features  SEE ALL arrow-icn

  • Incident Management
  • Service Portal
  • Change Management
  • Service Catalog
  • IT Asset Management
  • Knowledge Base
  • Problem Management
  • Reporting
  • Discovery

Platform

  • Automations
  • Mobile
  • Internationalization
  • API
  • Documentation

Integrations  SEE ALL arrow-icn

  • Google Apps
  • Slack
  • Jira
  • Zendesk
  • Zapier

Solutions

Best practices and solutions to meet your service needs.

IT Management  SEE ALL arrow-icn

  • ITSM
  • ITIL
  • Computer Inventory
  • IT Service Desk
  • Microsoft Audit
  • IT Audit

Department  SEE ALL arrow-icn

  • IT
  • Human Resources
  • Facilities Management

Industry  SEE ALL arrow-icn

  • Financial Services
  • Healthcare

Company

Our leadership and team bring a fresh vision to the service industry.

Our Commitment

  • Customer Service & Support
  • Community
  • Contact

Our Insights  SEE ALL arrow-icn

  • Blog
  • Case Studies
  • White Papers
  • Datasheets
  • Webinars
  • Videos
  • Infographics

Who We Are

  • About Us
  • Careers
  • Products

    SolarWinds Service Desk

    The smartest employee service management platform to run your service business.

    Features
    • Incident Management
    • Service Portal
    • Change Management
    • Service Catalog
    • IT Asset Management
    • Knowledge Base
    • Problem Management
    • Reporting
    • Discovery
    See All Features arrow-icn
    Platform
    • Automations
    • Mobile
    • Internationalization
    • API
    • Documentation
    Integrations
    • Google Apps
    • Slack
    • Jira
    • Zendesk
    • Zapier
    See All Integrations arrow-icn
  • Solutions
    IT Management
    • ITSM
    • ITIL
    • Computer Inventory
    • IT Service Desk
    • Microsoft Audit
    • IT Audit
    See All IT Management arrow-icn
    Department
    • IT
    • Human Resources
    • Facilities Management
    See All Department arrow-icn
    Industry
    • Financial Services
    • Healthcare
    See All Industry arrow-icn
  • Pricing
  • Company
    Our Commitment
    • Customer Service & Support
    • Community
    • Contact
    Our Insights
    • Blog
    • Case Studies
    • White Papers
    • Datasheets
    • Webinars
    • Videos
    • Infographics
    See All Our Insights arrow-icn
    Who We Are
    • About Us
    • Careers
Start Free Trial

Erase Your IT Debt with SaaS

  • Tweet
  • Share 0
  • LinkedIn 0

By: Nicole Hollingsworth LinkedIn   |   September 29, 2010

Categories: Cloud

Industry analyst firm Gartner has been talking quite a bit about the problem of global IT debt in recent weeks, and will be discussing this topic extensively at its upcoming Gartner Symposium/ITxpo.  IT debt has become a monumental issue for today’s businesses, and Gartner estimates that companies around the world have racked up a whopping half a billion dollars worth of debt caused by upgrades and related projects that have been delayed in order to save money.

Photo by alancleaver_2000

What is IT Debt?

Companies have long been neglecting to properly invest in ongoing maintenance, upgrades, and enhancement of their technology systems. As a result, they become out of date and unreliable. Performance begins to decline, support by the vendor is no longer provided, and end users lose confidence in the systems and solutions they need to perform their jobs. This, in turn, negatively impacts operational efficiency and competitive advantage.

And, as the down economy has forced many businesses to “tighten their belts”, the problem has gotten worse.  Much, much worse.

Eliminate IT Debt with SaaS

Luckily, there is a way to eliminate this troubling IT debt, even as resources remain scarce. By migrating legacy on-premise applications to SaaS solutions, companies can not only wipe out existing IT debt, but proactively prevent further debt from incurring in the first place.

How does SaaS mitigate the risk of IT debt? Well first, there are no costs associated with keeping SaaS based solutions up to date. Upgrades and enhancements are the responsibility of the SaaS vendor and are included in the price of the service. So, even when money is tight, companies can always rest assured that they are using the latest and greatest software and capabilities, that their application is running on a cutting-edge technology platform, and they are relieved from having to maintain and upgrade these systems.

Second, the maintenance required for SaaS solutions is completely free. The vendor will monitor and administer the environment to ensure service availability and peak performance at all times. Again, this service is included in the customer’s subscription fee. No additional time or money is required.

In other words, the SaaS vendor is using client subscription fees to “pay down” IT debt, long before it accrues. Its a win-win situation.

Getting Started

To begin eliminating IT debt, it is best to take a “triage” approach. Assess each application that currently exists, and determine which ones are deepest “in the hole” in terms of IT debt, and requires the biggest investment to repay that debt. Those should be the first candidates for SaaS migration. In addition, we recommend that you develop a road map to eliminate the debt and decide which systems you will eventually want to migrate to Saas, and what are the priorities behind the migration. Get started today!

Nicole Hollingsworth Portrait

About Nicole Hollingsworth

Read more articles by Nicole


  • Tweet
  • Share 0
  • LinkedIn 0
Erase Your IT Debt with SaaS Click To Tweet

Tags:

Enterprise IT Software SaaS

You Might Also Like:

related items icon
Enterprise Chatbot Best Practices Image

Enterprise Chatbot Best Practices

SaaS vs PaaS vs IaaS: What’s the Difference and How to Choose Image

SaaS vs PaaS vs IaaS: What’s the Difference and How to Choose

A Complete Guide to SaaS vs. On-Premise Software Image

A Complete Guide to SaaS vs. On-Premise Software

Follow Us
Facebook Icon
Facebook Icon
Facebook Icon
Facebook Icon

Subscribe to our Blog


Blog Home

View By Category
  • Cloud
  • Company
  • Employee Service Management
  • Enterprise Service Management
  • Friday Fun
  • Help Desk Software
  • Insights
  • IT Asset Management
  • IT Service Management
  • sdblog
150 Examples of Automating Service Management

Products

  • SolarWinds Service Desk

    The smartest employee service management platform to run your service business.

Resources

  • Blog
  • Case Studies
  • White Papers
  • Datasheets
  • Webinars
  • Videos
  • Infographics
  • Documentation

Company

  • About Us
  • Careers
  • Customer Service & Support
  • Community
  • Contact

© 2019 SolarWinds ITSM Israel Ltd. All Rights Reserved.

Terms | Privacy | Sitemap