When implementing new solutions, there are many benefits to the software-as-a-service (SaaS) deployment model. But, one of the key reasons why on-demand or SaaS systems are superior to their on-premise counterparts is their ability to improve collaboration and information sharing across an entire business.
The SaaS approach makes it easy for multiple users within a company to distribute and access data via the Web and easily enable online collaboration. Any authorized user, in any location around the world, can instantly share data with any other authorized user, including:
- Colleagues in remote offices or business units
- External stakeholders such as customers, suppliers, and business partners
- Mobile staff members, like field service technicians and sales reps
- Off-site team or department members and support personal
The type of unhindered data sharing that is facilitated by the SaaS model can increase organizational productivity in multiple ways. It can accelerate core business activities by making the information needed to support processes and workflows more readily available. It can also eliminate the time workers waste searching for and collecting the information they need to perform their jobs, or asking others to retrieve data for them and waiting for the results. This allows them to focus on their core tasks, instead of data gathering and streamline their day to day tasks.
The ability to instantly share information with online collaboration is increasingly important when it comes to IT asset management. SaaS IT asset management makes it easier to better track and maintain asset inventory, because it ensures that everyone involved in the processes of conducting IT audits and maintaining inventory logs, as well as those responsible for ensuring optimum asset utilization, have all the data they need, right at their fingertips. All they need is a Web browser to access complete, timely asset details.
When all stakeholders across a business have complete visibility into what assets exist, where they are located, and how they are used, the tracking and management of technology investments is as accurate and efficient as possible. Procurement professionals can ensure software license compliance by capturing and monitoring related software licenses and contracts. Internal help desk teams can review asset repair and service histories, and gather current asset configuration information, to more rapidly troubleshoot end user issues. And, IT departments can instantly detect and proactively mitigate risks to the technology infrastructure while delegating users to generate their own reports and extract the exact information they need.
About Adam Shearin
Adam is an accomplished sales professional with over six years of experience working with mobile applications and cloud-based IT service desk and asset management solutions. Experienced working with a broad range of clients from SMB to Fortune 500, Adam clearly and confidently knows how to best articulate the benefits of multi-tenant SaaS-based ITSM/ITAM software. Adam's service management expertise isn't limited to IT and transcends departments organization-wide, bringing a new level of efficiency and processes to departments that once relied solely on spreadsheets and emails.
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