In this post, we’ll examine the SaaS ITSM ROI that can be realized through faster, more cost-efficient implementation and roll-out.
Faster Implementation with SaaS
It’s no secret that on-site ITSM applications take quite a long time to deploy. First, hardware must be purchased, installed, provisioned, and tested. Then, the software must be installed, integrated with the rest of the IT infrastructure, and rolled out to IT service desk staff. And in many cases, the interface may not be particularly intuitive, so extensive end user training will be needed.
But while most customers expect this process to be long and complex, they are often surprised at just how much time it truly takes. In some scenarios, it can be months between the time an on-premise ITSM software package is purchased, and the time users can actually begin leveraging it. And, the longer it takes for users to start benefiting from the solution, the more delayed the achievement of ITSM ROI will be.
Faster implementation also means a reduction in the overall project risk, and improving the chances of a successful IT deployment project.
SaaS Minimizes Consulting Fees
In addition to being time-consuming, the process of deploying an on-site IT service desk can also be quite expensive because it requires the undivided attention of IT staff, as well as the assistance of external consulting resources. For example, external consulting fees can average as much as $6,000 per week. The typical on-premise ITSM solution can take as long as six weeks to deploy, resulting in an astonishing $36,000 in additional expenses. But, a SaaS ITSM systems can be integrated and deployed in just two weeks, cutting the costs of implementation to just $12,000.
That a savings of $24,000!
In our next SaaS ITSM ROI post, we’ll compare the expenses associated with the ongoing maintenance and upgrades of on-premise and SaaS ITSM systems.
About Laura Miller
Laura Miller is the Director of Sales in North America for Samanage. She works one-on-one with customers ranging from SMB to Fortune 500, providing them with a modern way to look at service management. Laura's ITIL experience and ITIL v3 Foundations certification provides her with a unique understanding of the service management industry. Her guilty pleasures are anything chocolate, ice coffee, and reality TV.
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