We’ve previously discussed the substantial return on investment (ROI) that can be achieved through the implementation and use of a SaaS IT service management (ITSM) solution, as opposed to a legacy on-premise tool. In prior blog posts, we highlighted how a SaaS IT service desk can lower upfront license fees, reduce infrastructure requirements, make implementations faster and more economical, and eliminate the need for expensive consulting resources.
In our last and final SaaS ITSM ROI post, we’ll highlight the savings that can be realized through a dramatic reduction in internal staffing requirements.
On-Site ITSM Tools Drain IT Resources
Companies who deploy an on-site IT service desk system must make their own IT staff available to administer servers, databases, and other hardware. This can be cumbersome and time-consuming. In fact, some studies show that the ongoing maintenance activities associated with an on-premise IT service management solution can total as much as eight weeks (or 320 hours) out of each year. This, in turn, will dramatically drive up the system’s total cost of ownership, and delay a company’s ability to reach ITSM ROI.
SaaS ITSM Eliminates Maintenance Burden
With SaaS ITSM, the vendor – not the client – is responsible for the routine, day-to-day administration of the environment, including all hardware components. The system is continuously monitored, managed, extended, and enhanced with the latest technologies to ensure peak performance and maximum uptime, with absolutely no effort or cost on the part of the customer. This not only saves money, it frees up internal IT professionals to focus on more strategic technology initiatives that will have a direct impact on end user satisfaction, as well as the company’s bottom line.