For some, it is easy to forget that the success of Salesforce is entirely built on its uncompromising position as a multi-tenant SaaS vendor. Surprisingly, the argument of whether or not multi-tenancy actually delivers benefits to both the vendor and the customer still continues in some circles.
“Multi-tenancy is not a core technology of IT as service.”
As Peter put it, he burst this myth with the response:
“Multi-tenant architecture is the foundation of on-demand advantage.”
In the white paper, Peter elegantly and comprehensively discusses all aspects of single vs multi-tenancy. He vehemently argues that technology providers will often attempt to blur the distinctions between one technology and another solely because they are unable to offer the superior technology to their customers. He goes on to say that these providers will campaign to persuade customers that real differences are not relevant to their needs.
Over and over we clearly see that multi-tenant enterprise applications represent genuine opportunities for customer advantage. As Peter puts it,
“It is blatantly self-serving for a software executive to declare that multi-tenancy has nothing to do with on-demand.”
Peter summarizes the key customer advantages as follows:
- Upgrades can be made more often, with less customer risk and much lower adoption cost.
- New capabilities are accessible to all users simultaneously without the delays and labor-intensive processes of conventional software upgrades.
- Lower initial cost, zero-touch upgrade, lower administrative cost and greater user satisfaction.
Salesforce, NetSuite, Success Factors, Workday — all successes of multi-tenancy. And now add SAManage to the list.