The single greatest inhibitor to the success of cloud services has been security. Businesses simply can’t hand over their most sensitive information — such as sensitive information on their employees, intellectual property data, and financial information — to someone without complete assurance that it will be handled according to the most rigorous standards.
This is where ISO 27001 certification comes in. This certification involves multiple audits of a vendor to test their ability to provide customers with top level security and privacy assurance management. If you are considering hiring a service desk vendor or any other cloud service, or if your contracts for these services are up and it’s time to review, then you need to be sure your vendor holds this treasured ISO 27001 certification.
ISO 27001 is the International Best Practices Standards
ISO 27001 is a group of standards that, when adhered to properly, helps keep information safe and secure. Vendors who use this set of standards and best practices are far more able to promise that your data and information will be kept as secure as possible. It is the best-known and most-followed standard for any ISMS (Information Security Management System), which includes cloud-based service desk vendors. ISO 27001 is internationally recognized and practiced.
ISO 27001 Demands a Stringent Auditing Process
The process for becoming ISO 27001 certified involves multiple audits, which assures that the vendors don’t just boost security, get an audit, get the certification, and then allow their standards to slip. The certification proves that they are able to maintain the highest level of security over time by their practices, procedures, equipment, and personnel.
Certification involves proving how the vendor handles customer data , what their security policies and practices are, and dictates how they handle matters such as physical security, legal adherence, and technical controls. It involves proving how they hire their workers, conduct background screening, and manage other aspects of physical security. Certification also means proving how they comply with legal standards, such as what data is released in the event of a subpoena and how that process is handled. It also involves the technology and equipment used to assure the security of data, such as firewalls, anti-malware software, and other control measures.
ISO 27001 Assures Transparency
According to top cloud help desk software providers, the number one thing customers are looking for is transparency. Customers want to know where their data is going to be kept, how it’s stored, managed, and secured, and who is responsible for managing and securing their data. If your vendor is ISO 27001 certified, you have the assurance you need that their processes are clearly defined, openly stated, and backed by a third party auditor.
Before selecting a service desk vendor, check to see if they hold the ISO 27001 certification. The difference in the quality of service and security you receive is like daylight and dark.