Don’t you just want technology to be your partner in crime, instead of the villain? We are well into the digital era, and it finally seems that things are moving in the right direction. Technology is becoming easier to use, and more and more apps are integrating with each other.
Application integration in the professional world is a critical step forward for all of those operating on the cloud or under a SaaS model. And, that’s where our exciting news comes in! Many of our customers use JIRA to keep their software developers on track, and we have been integrating with them in a small way for about a year. Recently, we unveiled a new iteration of the integration, taking it to a whole new level.
Here are three ways the Samanage/JIRA integration will change the way you work:
- It increases efficiency. Efficiency is one of the pillars of our business with every update and new feature release. Back in the day, before this integration, a service ticket would come in through the Samanage service desk, then was manually rewritten into one of the five buckets in JIRA. During this time, the whole ticket would then be handled through the JIRA software, and, once it was resolved, was manually updated in Samanage, sending the end user a notification.
PHEW! That’s a hands-on process.
We simplified and improved the efficiency by writing the process into the code. Now, the ticket comes through to Samanage and is assigned to the correct bucket in JIRA. As the ticket is updated in JIRA, it also gets updated in Samanage. So long middleman!
- It increases accuracy. That middleman, while having a crucial role by assigning the ticket to the correct place in JIRA, in the past increased the rate of mistakes, missed tickets, and other human errors. We’re not dissing the middleman, but by removing humans and having the software do it for us, we get a more accurate result, and so do the end users.
- It increases end user satisfaction. Life is all about the experience. End users remember both the good and the bad, although sometimes it doesn’t feel like it. You may be asking yourself, why not just use the JIRA for JIRA problems? Wouldn’t that be just as simple, efficient, and accurate as this integration?
The answer is simple. We want to give your users the best experience. They’re used to working with Samanage to log IT issues. They trust the software and know that their needs are going to be met. End users already know where to go check on updates. It’s also inconvenient to use two ticketing softwares. Do your end users really know which issue to log with which program?
It’s better under one roof.
Every day we work to make the end user experience, and YOUR experience, as seamless as possible. This integration with JIRA will help you keep your users happy, your data accurate, and your process efficient. Now if only the coffee machine would sync with my milk to track expiration…