REST architecture is a strategy for addressing and working with resources. And with the Samanage REST API, customers and developers can build upon the Samanage platform in many creative ways.
In addition to the most obvious uses of the Samanage REST API (like creating, retrieving, updating, and deleting IT asset information), you can also use this valuable tool to create your own applications and interface between your particular business processes and your Samanage account. Here are just 5 of the countless ways you can use the Samanage API.
1. For Staying on Top of License Compliance
You don’t want your company to use software with expired licenses because it can result in unnecessary expenditure. Is the license for a widely-used software package coming to an end in a few months? Your Samanage API can be customized so that the affected parties are notified, and department heads or other authorized personnel can determine whether to renew the license, upgrade the software, or switch to different software altogether. With software publishers increasingly looking to software audits as a source of revenue, you don’t want your company to be caught with expired licenses.
2. For Requesting Business Purchases
You can create an interface that allows certain business processes to be triggered based on “ticket” submission. For example, if someone needs to order a laptop for a new hire, she can submit a ticket to trigger the purchase process. A similar interface could be used by the supply office for requesting printer paper, drafting supplies, pens, or other office supplies. Or it could be used to requisition office furniture. If a chair breaks, for example, the user could put in a request for a new one.
3. For Automating Asset Maintenance and Disposal
If you lease equipment, the Samanage API could be used to send automated notifications when equipment is nearing its turn-in date. This can help you avoid late charges and prevent workers from going without needed equipment. In conjunction with a business purchase / lease request API, this could streamline the disposal of old assets and coordinate it with acquisition of new assets, so that there is minimal disruption to productivity.
4. For Scheduling Conference Rooms, Equipment, and Meetings
Your company’s administrator in charge of scheduling conference rooms, meeting rooms, and audiovisual equipment could have an API designed so that employees can schedule the use of facilities and equipment. Or you could make the interface part of an end-user self service portal. Suppose an employee needed a small conference room for a client visit. He could submit a ticket with information on dates, times, and necessary equipment. The API would let the administrator know at a glance (or query) which facilities and equipment were available and reserve those facilities. Or he could use a self-service version to reserve the room and equipment himself. Such a system could prevent problems like double-booking meeting spaces or equipment.
5. For Requesting Company Travel
You could work with your company’s travel department to create an API for requesting company travel. Employees with upcoming business trips or conferences could create a “ticket” that’s submitted to the travel department. Travel coordinators can then make necessary arrangements, and the employees who plan to travel can check the status of their travel plans. This is far more efficient and accurate than travel requests submitted on paper.
The Samanage API offers flexibility so that your developers can create custom APIs to make many business processes work better. Samanage‘s powerful IT service management and asset management capabilities can be put to work not only solving end-user IT problems and tracking IT assets, but also making other business functions more efficient.
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