Isn’t it great when you invest in a high-quality tool and discover you can use it in many other ways than the use for which you originally bought it?
Sometimes computer hardware and software is that way, too. People use spreadsheets to keep track of family photos, word processors to generate invoices, and phone cameras to capture information when a pen and paper, copier, or scanner isn’t available. Samanage, leading IT service desk and asset management software, is a prime example of software that’s flexible and extendable. You can put it to uses that have little to do with running a help desk or tracking computers. Here are 5 cool ways to integrate Samanage with other tools.
1. Order Fulfillment
Suppose you run a small manufacturing operation and making sales involves regular in-person meetings with potential customers. Let’s say you have a meeting with a potential client, and he’s so impressed with your product he wants 100 of them, stat. If your business uses Samanage for its help desk and asset tracking, you can adapt it for order fulfillment too. Use your Samanage smartphone app to notify the warehouse of the new order so they can jump right on it.
2. Lead Generation and Tracking
If you are in sales, your leads are important assets, and you don’t want to lose track of them. With Samanage, you can use asset tracking features to log new leads along with relevant information about them. You can even scan in business cards to attach to entries. If one of your leads mentions an event in three months that she may need your help with, you can set a reminder in two months to get back in touch and follow up. If a lead gets out of the business altogether, you can remove him from your “Happy Birthday” list.
3. Time Tracking
Say you run a small tech start-up. Your service desk has been using Samanage for resolving IT issues and keeping track of your ever-increasing number of IT assets. Samanage can also function as a time tracking system through its self help portal. Create forms for employees to enter their employee ID, hours, and projects to charge time to, and your payroll processor can process paychecks efficiently. You’ll also have a complete record of how many hours have been charged to which projects, and by whom.
4. Outgoing Payment Processing
If your company uses freelancers or has standing orders with certain vendors, Samanage can be adapted for payment processing. An authorized person, for example, could input information from a freelancer’s invoice, request payment, and be able to track status of that payment at any time. The software could be set up to remind the appropriate person that the monthly coffee service bill is due in three days, have that person input the amount due, and process the payment.
5. General Customer Support
Support ticketing doesn’t work for just IT service management. It can work well for general customer support as well. Internal or external customers could go through a self-help portal to submit customer support requests, make contact via email, or reach customer support through social media. Rather than fixing malfunctioning software, general customer support agents can work tickets about orders that weren’t right, assign customers return numbers for product returns, or check the status of orders in progress.
Samanage can integrate with over 140 SaaS applications through Zapier without coding. Rather than your having to sync data between apps by building an API, Zapier allows you to sync Samanage with a huge range of existing apps, and you can do it in a matter of minutes. With this functionality, Samanage is the most extendible service desk solution available. Not only will you be able to run your IT service management in an intuitive, effective manner, you’ll be able to hook up Samanage’s functions with other SaaS software, making the apps you already use even better.
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