You like us, you really like us!
We were honored to be a part of Capterra’s Reviews Madness this year. The tournament paired us in brackets against some of the best in the software industry, and we were excited to come in second. While we may not have won the whole thing, we walked away feeling like winners thanks to the influx of support we got from our customers.
Thanks to the kind reviews of our users, we now have a total of 165 reviews on our page (and growing)! Over the course of Reviews Madness, we received over 130 reviews from our customers, landing us the second place spot of the most reviewed Help Desk products on Capterra. Even with the influx of new reviews, we were thrilled to maintain a 4.5 star average in the “Overall” and “Ease of Use” categories. And, even more amazing was that our rating in the “Customer Service” category continues to average 5 stars!
Here are some of our favorite reviews:
“Samanage is easy to implement, manage and use — making it the ideal choice for our small IT team here at Holland College. The total number of incidents recorded has actually increased significantly because [the platform] is so easy to use that customers and technical staff are using the application much more consistently.”
-Richard MacDonald, Manager of ITS at Holland College
“Support is friendly and helpful and the built in intercom chat is a handy feature. I have found one or two bugs over the last three years and they have all been resolved by submitting a ticket and reporting the bug to the team or via the community. A few feature requests we made have also been added, and it seems the new features are largely community-driven.”
-Graham Rounds, IT Specialist at University Emergency Medicine Foundation
“Samanage was the answer to our IT asset inventory and contract management needs. Samanage has been instrumental in organizing our IT asset inventory and reducing company liability by giving us total visibility into our environment.”
– Chris Cantrell, IS Manager at DRMP
“Before, we had a terrible experience when it came to user support and we had to receive calls right, left and center. Then we thought of going ITIL and the best way was to look around for a service provider who had a tested service desk system that was built on ITIL concept and Samanage came out as the best for us. Since we started using it, life in the Internal IT Department has been so easy and organized. Our end users really appreciate the fact that they are informed on each and every step from the time they raise a request/incident through to assigning and resolution until the time of closure and the system sends a survey to rate our service… Also, support from the Samanage team is on point.”
-Jason Lagat, Group Internal IT Manager at Copy Cat Group
“Samanage is by far my favorite tool in my IT toolbox! The ability to track assets easily, the automatic warranty reference tool in which Samanage looks at the device’s serial number and notifies you know if it’s still under warranty, and the easy ticketing agent all make this platform superior to the rest. Best of all, as a health insurance company, HIPAA compliance is at the forefront of our concerns. With both Samanage and their servers being HIPAA compliant, this was the only company in its class to meet both requirements.”
-David Carpenter, IT Analyst at Minuteman Health, Inc.
“We signed up for a short trial as part of a multi-product “bake-off” that included some of the service desk industry’s premier players, and after choosing Samanage we have not regretted it for a moment. The setup was simple, integration with Active Directory was a snap, and the adoption by the IT staff has been both fast and widespread.”
-Lars Crotwell, CIO at Laredo Petroleum
“From the minute we contacted Samanage help/support centre to enquire about the helpdesk and all its facilities, we have been treated with the utmost care and have experience a friendly and helpful sales team. Our interaction with the Samanage help desk and its team has been extremely professional and prompt. “
-Wickus Aucamp, CEO at Flawless IT Solutions