Samanage is a leader in IT service desk software and is particularly noted for its outstanding IT asset management features. But Samanage isn’t limited to IT assets: asset management features can be used for tracking all sorts of assets, from tools to photocopiers to company vehicles.
Through the use of phone apps, QR codes, and geo-location, Samanage allows you to know exactly what hardware and software you have, where it is physically located, the user assigned to it, and how it is configured. The Samanage IT asset dashboard lets your IT team analyze asset inventory and filter information for “drill down” knowledge of assets. You can easily export asset management reports to different formats and can instantly see the current status of your company’s IT assets.
Integration of Samanage with Zendesk Attaches Asset Info to Tickets Automatically
Samanage seamlessly integrates with Zendesk, allowing you to attach the powerful asset management tools of Samanage to every Zendesk ticket. With every Zendesk ticket, you can find out immediately the status of the hardware in question, how it is configured, what software is on it, and the status of relevant software licenses and leases.
Contracts, licenses, and subscriptions of other kinds can also be managed with Samanage’s asset management. Get an automatic “heads up” notification when a trade journal subscription is almost over or when the contract with your office landscaping contractor is about to end. With Samanage, you’ll worry less about missing turn-in dates and letting licenses and subscriptions lapse, ultimately saving time and money. With your asset inventory , your IT team can provide better service, saving your company time, hassle, and money.
Example: “Your Device Is at the End of its Lifecycle”
Suppose an IT worker receives a ticket in Zendesk from an end user having trouble with his computer monitor. The service desk worker can quickly call up information about the specific hardware and do a brief status check. When the IT worker brings up the asset information, he may discover that the end user’s system is leased, and is very close to the end of its lifecycle. At this point, the best resolution to the problem may be to go ahead and replace his computer and get the old one ready to turn in at the end of the lease. This can save implementing a complicated fix only to discover later that the machine was due for replacement anyway.
Example: “Her Software License Expires in Three Weeks”
If her bookkeeping software license expires, she may have to start drinking something stronger than coffee.
If one of your IT team members gets a ticket from a user who is having trouble connecting to the wireless printer, a status check might reveal other information that’s relevant to the overall IT service management program, such as a software license that is about to lapse. The IT worker can go ahead and work toward resolving the printer issue, and also start the process of renewing the end user’s software license to make sure it does not lapse. This can save money and trouble should the software provider decide to do an audit.
Samanage IT asset management features help you organize and track your company’s hardware and software assets, make daily maintenance go more smoothly, and ensure that your company’s software license compliance is current. By integrating Samanage’s superior IT asset management into Zendesk, you immediately make Zendesk much more powerful. Not only can your IT professionals resolve issues efficiently, they can easily check up on the status of any system connected to a help desk ticket. This simple addition of IT asset management information to Zendesk can prevent asset management problems like missed lease deadlines and software license expiration, saving the company money and headaches.How Samanage Makes Your Zendesk Agents More Productive Click To Tweet