Many companies these days use Dropbox and Google Docs to work on collaborations or to share documents with different workers. When it comes to incident information this collaboration and sharing can be very useful – and can even make the difference in how quickly an incident is resolved. That’s why we’ve added the option to attach Dropbox and Google Docs documents to new incidents in the Samanage web-based Service Desk. All you have to do is attach the document once, and if you revise on the original version, it will also be updated in the Samanage platform.
Next, click on + New Incident.
In the new incident page,
Scroll down and click on Attach files.
Attaching files from Google Docs and Dropbox can also be done in Assets.Tip of the Month: How to Integrate Google Docs and Dropbox Files into New Incidents Click To Tweet