Is your existing IT service desk measuring up? Are you delivering your services efficiently and to the highest possible standard? More importantly, is your IT service desk adding true value – maximizing asset investment and helping your business gain a competitive advantage?
If you can’t answer a resounding yes to all these questions, then chances are, your organization would benefit greatly from SAManage IT Service Desk Management software.
What the Experts Say
Gartner reports that through 2010, 75% of all organizations were seeking to somehow formalize their daily IT service management and delivery processes in an effort to create repeatability and consistency. Currently, more than 90% of these organizations are involved in the process and 60% are in the early stages of implementation.
What’s driving this push? Most of these organizations indicate a desire for improved performance and better IT integration across the enterprise as two major reasons for seeking service desk management solutions. But while there are scores, if not hundreds, of “off-the-shelf”, plug-and-play IT service desk management solutions on the market, SAManage offers several distinct advantages over most other providers.
Top 5 Ways SAManage Takes IT Service to a Higher Level
1. SAManage Mobile
SAManage Mobile is designed for use on smartphones, tablets, and almost all other mobile devices – putting all the power of SAManage right in the palm of your hand. Users can manage and collaborate on service requests because SAManage Mobile does it all. Best of all, because SAManage is delivered as a SaaS-based application, you can access it from wherever you may be.
2. Customizable Self-Service Portal
With a customized self-service portal, companies can offer their stakeholders a branded, 24/7 service tool while they simultaneously increase service request visibility and productivity.
3. IT Service Catalog
SAManage’s IT service catalog automates the service request and delivery process across the entire organization. Users can provision new virtual servers, automate an employee on-boarding process, or request new computer or mobile device with a few clicks and keystrokes.
4. Highly Integrated IT Asset Management
Reducing wasteful duplication of effort and data entry errors, SAManage’s integrated IT asset management system lets users track IT assets and service/repair history with one convenient online tool.
5. Private Collaboration
When internal correspondence and communications between incident owners require strict confidentiality or privacy, SAManage offers private comments, which are not visible to incident requesters.
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Discover how SaaS IT service desk from SAManage can help you manage your technology assets and deliver a superior service to your customers.
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