We are delighted to please our users with a new feature – you can now directly approve or decline changes, releases or service catalog tasks which require approval, from within an email message without having to login into the app.
When an approval is required, the approval request is received via a rich text email with prominent approve or decline buttons. The actual action is done using a token contained in the button links which is valid for one week. Once the item is approved or declined, an entry is also created in the item work log entry.
See screen shot below for illustration of the email received:
New: Approvals via email Click To Tweet