Another feature has been added to improve your experience in using Samanage. The fields of: State, Type (not including service request), Assignee, and Priority can now be edited directly when viewed in the Incident index without the need to go into the actual details view of the incident. See screen capture below for example.
Below is the incident list:
And now we edit the State field:
And the Type field:
New: Inline edit on Incident Index list Click To Tweet