Today we’re rolling out a number of enhancements to the self-service portal:
Portal: users can mark their incident as resolved
In some situations a user will submit a new incident to the service desk, and while the agent is handling the request or for any other reason, the issue was already resolved. Now your self-service portal users can mark an incident as resolved by visiting the incident from the portal and changing the status to resolve. To enable this option, go to /setup/portal and enable the “Portal users can mark requests as resolved”
Portal: users can select incident type
Some of our customers asked to allow their users to select the type of the incident while entering a new incident from the self-service portal. To enable this option, go to /setup/portal and enable the ““.
Portal: users can request a due date
Would you like to let your users request a due date when submitting a new incident via the self-service portal? now you can – to enable this new option, go to /setup/portal and enable the ““.
Portal: personalize with domain mapping
Domain mapping lets you personalize the portal login URL and all the links in notification emails in your service desk. For example, if your SAManage account is Apple, you currently login from http://apple.samanage.com. With domain mapping you could login from http://itsupport.apple.com. To this new option, go to /setup/portal and look for the “Domain Mapping” section.
Portal: upload your favicon
In addition to uploading your logo and making it displayed when your users use the self-service portal, now you can upload and personalize your favicon. To this new option, go to /setup/portal and look for the “Favicon” section.
[hs_action id=”10349″]New: Self-Service Portal Enhancements Click To Tweet