The self-service portal within the SAManage IT service desk just got a major face lift, plus some powerful new functionality!
New Features and Functionality
Your end users can use the self-service portal to submit new incidents or service requests, which are the items available for order in the IT service catalog. They can also check the status of their requests, collaborate with IT staff on open tickets, and search the knowledge base for potential solutions.
You also now have the ability to further customize the self-service portal, by changing any of the messages as well as the look and feel. Be sure to check out the new setup options in your account.
Publish the Self-Service Portal to Your Users
You can roll out the self-service portal to your users by publishing your unique portal login page, available at http://accountname.samanage.com. You can make it even easier for your users by adding a DNS record, to forward visitors from your domain (for example http://support.acme.com -> http://accountname.samanage.com) to your unique portal login page.
There are two ways to enable user access to the self-service portal. You can pre-create users and grant them the “portal role”. Or, you have an option to allow users to create new accounts themselves through your portal login page. For customers using our Google Apps integration, portal entry points can be published directly from the Google Apps console, and be made available to your end-users with just a click of a button.
Take a look at new IT service catalog today, or contact your local SAManage sales rep to learn more about these exciting new capabilities!
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