Social ITSM empowers employees and IT Service Desk technicians to collaborate using SAManage and Salesforce Chatter
CARY, NC – February 20, 2012 – SAManage, the leader in integrated SaaS-based IT Asset Management and IT Service Desk, today announced that it is introducing the first social IT Service Desk using industry standard social enterprise applications such as Salesforce Chatter.
The SAManage SaaS-based IT Service Desk solution is easy to use and quick to deliver value. The new capability empowers IT Service managers to use social software tools such as Salesforce Chatter to extend access to their IT service desk through social applications.
“As social applications are becoming more popular in the enterprise, our customers are looking for ways to use them to provide a better service to their customers.” says Doron Gordon, Founder and CEO of SAManage. “We want to support the best solutions in the industry and make them available to our customers as integrated add-ons to our SaaS offering. Our previous integration work with Google, Zendesk and Salesforce is testament to our commitment.”
The SAManage Social integration with Salesforce Chatter provides the following capabilities:
- Users can initiate support requests directly via Salesforce Chatter.
- Agents and users can collaborate on requests via comments.
- Users can search the support group for previous issues and resolve their issues without contacting the service desk.
- You can extend your IT service desk and provide a new channel to contact support that integrates with conversations.
- Provide mobile access via Chatter.
The SAManage IT Asset and Service Management solution is delivered as a SaaS application and provides companies with instant visibility into IT assets across their network. Customers can easily track the technology assets they own and use, as well as deliver a modern IT service desk, resulting in a superior support experience for their employees. Using SAManage, customers get up and running in hours, not days or weeks. As a SaaS based solution, there is no software to install and maintain and no servers to manage.
SAManage support for Salesforce Chatter is available at www.samanage.com. Support for additional social enterprise software solutions is planned for later in 2012.
SAManage provides SaaS IT asset and service management solutions that help organizations better control their IT inventory, organize licenses and contracts, detect risks and license compliance gaps and implement an IT Service Desk. SAManage empowers companies of all sizes with IT management capabilities that were previously available only to large organizations, making it easy to automate and simplify the daily tasks associated with establishing IT governance, control, compliance, and user satisfaction. Visit www.samanage.com to learn more.PR: Samanage Introduces Social ITSM with Salesforce Chatter support Click To Tweet