Ask almost any tech: most love solving puzzles — apart from the paycheck, it’s why they do what they do — but most of them loathe the constant trips to and from the site where the technical issue occurs. More than one has wished for a Searle-like Chinese Room, where problems come in under the door, get solved, and are fed back out without so much as a walk down the hall (Searle’s translator might or might not understand Chinese, while our hypothetical tech undoubtedly knows what he or she is about, but you get the idea — the luxury of focusing on the problem, not logistics, is the thing).
To help those techs spend more time on the good stuff — and less hoofing it back and forth — we’re launching SAManage Remote Support capabilities to our SaaS IT management suite. Powered by NTRglobal, a worldwide leader in on-demand IT automation and remote support software, SAManage Remote Support feature lets tech securely plug into remote systems and then interact with the system as if they were sitting right in front of it, wherever the tech happens to be and whether they’re using a computer or iPhone, iPad, or any other device with a supported browser.
As much as techs will appreciate this new addition to SAManage Mobile’s growing roster of ITAM/ITSM tools, the bean counters are going to absolutely love it, seeing as how it saves manpower, boosts productivity, and takes a big bite out of expensive downtime.
SAManage Remote Support is available immediately and requires an annual subscription. Just log into your SAManage account today, try it out, and see how it can help your techs spend more time doing what they’re best at.
Try It Out Free for a Week!
Not a SAManage user? Don’t miss out on our new remote support feature and other innovations designed to reduce time-to-resolution and streamline the entire IT service management process. Sign up today for a free SAManage trial!
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- New: SAManage Mobile Application – works with any smartphone (samanage.com)