Customer success is our goal in everything, so we are extra proud to share our latest news! Samanage placed first in a Capterra ranking of the top 20 user-friendly ITSM software products. The ranking was determined by measures of product usability, customer services offered, and customer reviews.
In IT, user experience matters so much – that’s why we write about it often at Samanage! The IT professional’s daily work provides enough challenges, making a help desk software that is difficult to use much more of a problem than a solution.
In this ranking, Samanage received a score of 91 in user friendliness. We also received 100% approval scores on the customer service rankings looking at implementation, training and support. With 246 Samanage reviews on Capterra contributing to this ranking, we are thrilled that our customers find the solution as user friendly as we do!
To learn more, read the full Capterra ITSM Software report.
If you’re looking for a ITSM software solution that your organization will be able to learn quickly and that allows them to access the support they need, contact us today to learn more!
About Danielle Livy
Danielle is the Senior Director, Marketing at Samanage. She has wide-ranging experience in content production, social media marketing, public relations, and brand messaging. Her happy place is sitting by the lake with a cold beverage in hand, with the occasional water ski session.
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