Exceptional products begin with extraordinary customers, and that is exactly what Samanage customers are. With the feedback they share on our products, our agile model has the ability to keep the innovation train rolling. As we continue to challenge ourselves to provide the best possible user experience, we have been contemplating unique ways to allow our customers to easily evaluate early stage and experimental functionality and provide the feedback that we love.
With that in mind, we introduce you to Samanage Labs.
Let’s face it, innovation plus customer feedback makes a product what it is, especially at Samanage. Within our customer base, there are small groups of users who are hungry to review new or experimental capabilities as soon as they are available. For some customers, all of their users are hungry to check out the latest and greatest. And, then there are some customers where time is precious and they have to stick to their day job.
Meeting the needs of all of our customers while collecting feedback early and often is the goal for Samanage Labs.
Instant availability of new features is an important aspect of our SaaS model and one that makes us different. While our customers love our products for their intuitive nature, sometimes large functionality or experience changes can come with a learning curve. With advanced visibility into new capabilities through Samanage Labs, customers have time to work with their users in a timeframe that makes sense to their business needs and availability.
The opportunity to gain insights into new features is not only invaluable to customers, but also allows Samanage to collect feedback from the people who use it the most and tinker with cutting edge capabilities to best meet the needs of the majority. And, there’s the added benefit of seeing deeper into the Samanage roadmap and development.
This is just the beginning for Samanage Labs and we are officially on a roll having already released two new features. This is just another facet in the agility and capabilities Samanage provides to help you make work life better. For more details on how Samanage Labs works, check out the community post.