The Samanage team is excited to announce that we have been recognized as a 2018 Gartner Peer Insights Customers’ Choice for IT Service Support Management. Our team at Samanage takes great pride in this distinction, as customer feedback continues to shape our products and services.
In its announcement, Gartner explains, “The Gartner Peer Insights Customers’ Choice is a recognition of vendors in this market by verified end-user professionals, taking into account both the number of reviews and the overall user ratings.” To ensure fair evaluation, Gartner maintains rigorous criteria for recognizing vendors with a high customer satisfaction rate.
“Our decisions as a vendor are driven by our customers’ needs,” said founder and CEO Doron Gordon. “This recognition tells us that we’re making our customers successful, which is why it means so much to us as a company.”
For this distinction, a vendor must have a minimum of 50 published reviews with an average overall rating of 4.2 stars or higher. Samanage received 752 reviews and a 4.5 rating for the Samanage Service Platform.
- “In 17 years working in IT, this system is by far the best I have encountered. Samanage has proven so useful and versatile that other departments at the college have asked to be added to the system.” – Manager of Technical Support, Education
- “The software had all the features that I wanted to find, and the people were excellent. From the very beginning, we were assessed as VIP.” – IT Project Manager, Services industry
- “Samanage Service Platform is an amazing tool that has reduced the total number of calls we receive by over 40%. The self-service and automations have proven to be the greatest time-saving modules to us.” – Infrastructure Manager, Construction Industry
To learn more about this distinction, or to read the reviews written about our products by the IT professionals who use them, please visit the Gartner Peer Insights’ Customers’ Choice for ITSSM recognition page.
To all of our customers who submitted reviews, thank you! These reviews mold our products and our customer journey, and we look forward to building on the experience that earned us this distinction!
If you have a Samanage story to share, we encourage you to join the Gartner Peer Insights crowd and weigh in.
The Gartner Peer Insights Customers’ Choice logo is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice distinctions are determined by the subjective opinions of individual end-user customers based on their own experiences, the number of published reviews on Gartner Peer Insights, and overall ratings for a given vendor in the market, as further described here, and are not intended in any way to represent the views of Gartner or its affiliates.
About Chris McManus
Chris McManus is a Marketing Manager with a variety of media and creative content experience. He works with SolarWinds Service Desk customers on case studies, webinars, and spotlight videos.
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