Big things are happening at Samanage that require a celebration! Today we announced some spectacular company updates that are changing the service management industry. These new developments will help us maintain one of the best ITSM solutions on the market, while introducing products that ensure service success for all customers, regardless of organization size or industry. Basically what we’re saying is, Samanage has the right service management product for you. Period.
And, here’s why…
New Funding
We have received funding with $20 million in new capital. The funding includes investments from Salesforce Ventures, the venture arm of the largest cloud company in the world, with participation from other shareholders, including Carmel Ventures, Marker LLC, Gemini Israel Ventures, and Vintage Investment Partners.
New Product
This investment is allowing us to redefine service management with the launch of our new Samanage Service Desk, Enterprise Edition. What makes this product unique? This is the only service management solution built natively on the Salesforce Service Cloud® platform.
This new solution is intuitive to use, runs natively on Salesforce, and can be shared across all departments, giving enterprise organizations the ability to gain actionable intelligence, peak efficiency, and service success. It manages all service interactions in one place to deliver a unified experience to all employees. With Samanage Service Desk, Enterprise Edition, organizations can leverage one single solution for all service management, automating manual, redundant, and even boring business processes like:
- An IT ticket
- An HR onboarding service
- A facilities power outage
Samanage Service Desk, Enterprise Edition is now available on the Salesforce AppExchange. Read the full press release to learn more about Samanage Service Desk, Enterprise Edition.
New Packaging and Pricing
We pride ourselves on listening to feedback, and one piece we received was that there was a need for more transparency in pricing. Well, we took that to heart and recently rolled out an updated pricing page, making it easier for potential customers to learn more about Samanage products. On this page, you’ll see upfront packaging information, as well as some frequently asked questions. We hope this will make the purchasing process even simpler and more efficient with Samanage.
We’re off to an outstanding 2017! We look forward to working with current and new customers, creating a year of service success for all.
About Danielle Livy
Danielle is the Senior Director, Marketing, ITSM at SolarWinds. She has wide-ranging experience in content production, social media marketing, public relations, and brand messaging. Her happy place is sitting by the lake with a cold beverage in hand, with the occasional water ski session.
Read more articles by Danielle
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