We are proud to announce that Samanage has been distinguished by FinancesOnline, one of the most popular SaaS software review platforms, with their Supreme Software Award for 2016. This award is given only to top B2B services and is a sign of the very high level of service provided by Samanage. According to the review team behind the Samanage reviews, the award highlights our extensive knowledge of the B2B industry as well as the needs of our clients. The review team was really impressed with the fact that Samanage not only offers full ITIL-ready IT service desk and asset management capabilities, but also complements them with high-end customer service.
Samanage also won the Great User Experience Award for the best help desk software category, showing that the solution is capable of providing features and interface that are both simple and intuitive, but at the same time allow for efficient and flexible work within the software. In their justification for the award, the review team underlined the fact that the Samanage dashboard is really intuitive, offering high-level decision makers with quick insights on crucial data points without the need to drill down into details for strategic planning.
“Samanage not only provides full ITIL-ready IT service desk and asset management capabilities, but matches these with reliable customer service,” said Alex Hillsberg, FinancesOnline. “We were really impressed with its ability to streamline support workflows and enhance visibility across IT operations. What’s more, Samanage dashboard is really intuitive, providing high-level decision makers with quick insights on key data points.”