Software Advice put together 3 Lessons SMB ITSM Software Buyers Can Learn from Enterprises, mentioning Samanage as “one of the most highly rated service platforms” that has been “shaking up more than just service desk software, fueled by [our] combination of advanced functionality and ease of use.”
Software Advice breaks down the balancing act that IT service managers face, from customizations to accessibility for users. There is a constant push and pull from the organization towards IT in that keeping the customizations to a minimum means a better ease of use, while more customizations make life a lot harder for IT. So, how does an SMB organization find the happy balance?
According to Software Advice, the adaptability and cross-departmental functionality that Samanage brings to organizations can “improve a company’s internal flow of information, boost cooperation between departments and prevent fragmentation of a company’s software ecosystem.”
“When we first decided to write about this topic, we looked for ITSM solution vendors that have a solid presence both mid-market and upmarket. Samanage quickly rose to the top of our shortlist,” said researcher Craig Borowski Software Advice, a company the hosts online reviews of ITSM software. “We wanted to feature ITSM solutions providers that take a ‘big picture’ approach. Samanage stands out as a provider that can support strategic company-wide services management initiatives above and beyond standard ITSM solutions. While these strategies were traditionally exclusive to the largest of enterprises, they’re becoming more common downmarket as smaller companies seek the efficiencies that more closely integrated systems can bring.”