As we trek around the globe with stops at many of the Salesforce World Tours, we’ve been thrilled to see the excitement around the Samanage Service Desk, Enterprise Edition. Our latest stop took us to our nation’s capitol, Washington D.C., where we spent time with 2,500 Salesforce users and employees. We couldn’t help but blush as many of the visitors to our booth expressed how big of a deal it was to finally see a service desk running fully on the Salesforce instance with the same UX they already know and love.
But, there were three key pain points we were hearing from industry, and we look forward to relieving with the Samanage Service Desk, Enterprise Edition:
- Upkeep and maintenance of service management products has regularly required professional services and the high costs that come with them.
- A dissatisfaction with the user experience for both the requesters and providers.
- Understanding the business/user impact of service disruptions and understanding relationships/dependencies between assets and services (i.e. CMDB).
As conference attendees checked out the Samanage Service Desk, Enterprise Edition they commented on the ease of use Samanage provides and how it looks and feels just like Salesforce. The platform capabilities that the service desk brings to ITSM, like workflows and automations, generated a lot of excitement about the ability to make configuration changes instead of requesting and paying for customizations. We believe we have a game changing service desk that provides ease of use to end users with a simplified upkeep for the administrators.