The Customer is KING
As service suppliers, no matter what we think about our customers, the customer is King. Without a customer we have no reason to exist.
by Anthony Orr on February 23, 2017
You saw the news earlier this week — Samanage introduced a new product. The Samanage Service Desk, Enterprise Edition is more than just a partnership with Salesforce, it’s just the beginning of bringing service management to the entire organization. In today’s competitive business environment, both a data- and customer-driven approach are required for organizational success. […]
by Audrey Beckett on February 16, 2017
IT needs to get organizations on the same frame of mind around service management. Once you get the buy-in, you need the collaborative tools to put people in the middle of the enterprise service management conversation.
by Oz Merchant on October 27, 2016
Throw out the spreadsheets, forms, and emails. Enterprise service management enables finance to gain seamless productivity and automate workflows, so they can ensure compliance and focus on opportunities for innovation and growth.
by Racheal Eckhoff on September 21, 2016
Here's a sneak peek of how enterprise service management gives you the tools to compete and innovate in the fast-paced digital world of today, so you can be successful in the world of tomorrow.
by Oz Merchant on September 20, 2016
ESM is transforming the way industries outside of tech do business. Think: student portals in education and patient portals in healthcare. The tech industry can no longer hold the spotlight.
by Kasha Mehra on September 12, 2016