We’re not talking milk and eggs here, but three small words that take the lead in helping transform the enterprise: the service catalog. Extending from IT into departments like HR, Facilities, Legal, Payroll, and Procurement, brings service offerings affecting multiple departments together into a single view. Save your gas because you’re getting a one stop shop at the workplace. Increasing the efficiency of submitting, tracking, and managing requests for processes, like onboarding, are at your fingertips, reducing time and money.
Champion the Underdog
It may not be a true underdog, but when it comes to service management, the service catalog seems unknown to many. The most common reasons for this:
- People are unfamiliar with what service catalog is and how it works
- They don’t recognize or understand the benefits of service catalog
- And many organizations utilize immature tools and processes, requiring a good deal of hand-holding to make the investment in a service catalog.
But like we said before, enterprise service management removes departmental boundaries, with the service catalog at the crux in spearheading the organization-wide unity. Why is this so important? Picture having to go to one store for your meat, another for dairy, a toy store, one that has bedding, and then a shoe store. Many of us do this already, but remind yourselves of the crapulent annoyance having to drive to all of those different places to get the things we need.
A service catalog will enable streamlining of organizational efficiencies, increasing transparency across organizations, and putting the customers in the middle of all service interactions to improve the user experience. Here’s a snippet of ways you can use a service catalog for different departments:
|Accounting||Customer Billing Assistance, W-9 Request, Purchase Orders, Invoice Request, Payment Authorization|
|Facilities and Maintenance||New Chair, New Desk, Desk Move, Recurring Fire Extinguisher Check, Monthly HVAC Maintenance Schedule|
|Human Resources||New Employee Onboarding, Employee Performance Review, Termination, PTO Request, Name Change After Life Event|
|Site Security||Visitor Access Pass, Parking Permit, New Security Access ID Card Request|
|Legal||Contract Review/Approval, Document Review Request|
|Travel Services||Domestic Airfare, Hotel, Rental Car, VISA, New Passport|
|Marketing||New Web Content, Collateral Request, Technical Writer Review, Order Promotional Items, Customer Swag|
|General Office Administration||Order Office Supplies, Order New Employee Stationary, Maintenance Request|
|Catering and Event Management||Wi-Fi Code, Air Conditioning, Food and Beverage, Staging|
About Matt Cox
Matt leads the sales engineers and support team for SolarWInds ITSM. His team works with customers to create tailored technical solutions for specific business needs. He once went hang gliding off a cliff in Ecuador.
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