Visibility is a hot topic these days. From the debate over government access into our iPhones to the increasingly TMI world of social media (do I need to know why you’re at the gym at 5 a.m.?). Visibility is all around us, and a constant (and growing) debate in our world. Some feel they have nothing to hide, while others consider it a debate over the right to personal privacy. So, when we talk about it in relation to IT, what do we mean?
Visibility. And, we don’t mean that your boss will always be monitoring your screen to check whether you’re on Reddit. Visibility is more than just seeing a service desk ticket or who currently has what IT asset; it’s about seeing a ticket, understanding trends that are developing, and working to continuously improve. It’s about empowering the business and gaining actionable insights into to help you improve your performance and make intelligent decisions. In other words: Visibility will help both IT and organization executives understand what’s going on in the business, gain insights through an IT service management solution, and make sense of all the data comes with it.
Empowering IT to Empower the Enterprise
From simply learning how to get the most out of your IT service management tool, you’ll be able to enact positive changes across the enterprise as a whole. As Computer Weekly so aptly put it:
“From the back office to the front office, across financial operations, human resources and the supply chain, to new product development and customer services, companies are using information more adeptly to drive growth, reduce costs and ultimately make better business decisions.”
Your colleagues may take the fact that they can access the enterprise’s server, connect to the Internet, and use their laptop for granted — as an IT professional, you know that it’s hard work to keep everything up and running. Not only will you benefit from visibility, but other departments will thrive through better processes and a greater understanding of what’s going on in other areas of the organization. From the automation of processes to building a knowledge base, a strong IT department equals a strong company.
This month, we’ll be highlighting the power of IT by showing the power of visibility. Stay tuned for so much more…
About Oz Merchant
Read more articles by Oz