Happy Friday! By now, you’ve automated some mundane tasks in your IT department, and you have time for a little light reading on technology and IT service management. Here are a few of this week’s happenings:
Alexa Riding Shotgun
Amazon Echo is one of the most common use cases for artificial intelligence. I’ll bet you know at least one person who shouts commands at Alexa while cooking dinner. One of my family members (who shall go unnamed) quizzes Alexa on complex trivia questions with rambling introductions, then thinks the machine is broken when it can’t answer.
“Alexa, when you fly into Honolulu and exit the airport, what is the first type of tree you will see? Huh, I don’t know what’s wrong with this thing.”
For those who have mastered communication with Alexa, you’ll soon be able to take her with you on the road. Ford is in the process of rolling out integrations that include unlocking and starting the car through voice commands. BMW announced it will use Alexa to allow drivers to request music, news, weather, or directions.
Just wait until Alexa can communicate with your self-driving car.
“Alexa, step on it and pass this bum!”
This won’t hurt a bit…
That’s what your dentist says right before it’s about to really hurt. Not sure about you, but sometimes I’d rather just sit in a silent misery during dental work. It’s always an awkward (and one-sided) conversation when your mouth is propped open and full of metal tools.
There was no awkward conversation with Yomi, the Chinese robot dentist when it performed its first successful surgery. Medical staff supervised as the robot successfully implanted two teeth into a woman’s mouth. The US Food and Drug administration just approved similar technology, which they hope will cut down on surgical errors (and uncomfortable conversation).
The Change Management Award Goes to…
It doesn’t take a genius to recognize the need for data security, especially in light of recent events. But creating real protection to fill that need is an evolving challenge. Yesterday, one of the largest companies in the world turned to a startup for it’s new security measures.
General Electric has over 300,000 employees sharing intellectual property on aviation, power plants, healthcare, and more. Now, they’ll use cybersecurity startup Vera to protect that sensitive data.
Vera’s attractive features include the ability to encrypt every shared file and customize options for printing, copying, or forwarding every individual document. GE employees can also expire the documents at anytime, giving them full control over who sees them, and what each individual can do to share them. For these new security features, Vera wins our Change Management Award.
- AI for a more personal touch (from Technology Advice)
- Our fearless leader on the future of AI-powered service management (Data Center Knowledge)
- Does your organization have formal change management process? (Webinar)
Exciting news for weekend travelers. A major airline is working on an all-electric plane, which could save up to 20% on operational costs. I’m sure they’ll translate those savings straight to the customer!
Have a great weekend.