Thanks for clicking this link from a person on LinkedIn you may have never actually met. This is going to be so worth it.
Quick shout out to our partner and hometown of Cary, North Carolina, whose Chief Information Officer will be traveling with us to Dreamforce next month to discuss their consolidation to a single, digital platform.
Here’s your week in technology news and ITSM tips:
Aquatic Airport Security
You know that part of the airport experience where you stand in line for somewhere between ten and a thousand minutes for someone to make sure your actual face is the same as the face on your passport? It’s going away.
Ok, it’s going away in Dubai, but that’s a start.
Not only is it going away, but it will be replaced by an aquarium filled with facial recognition cameras. Wander through, look at the fish, and then continue to baggage check as technology silently identifies you.
Sign me up.
AI for Your Hand-Eye
I have a confession. My younger brother has been DOMINATING me in ping pong for almost twenty years. Every Thanksgiving I’m reminded of what a failure I am. It’s disgraceful to lose to a younger sibling in anything, so I need to fix it.
I need a trainer. I need… Forpheus.
The Japanese ping-pong robot has a 5-axis motor and a “brain” to react to your shots and control the paddle. It even gives you words of encouragement to boost your confidence after a long rally. Wonder if my fiance will mind making space for him (her?) in the living room.
Speaking of practical AI uses, here’s a new game in which you turn the entire world into paperclips.
The Change Management Award Goes to…
The benefits and dangers of communication through social media are well documented. Reasonable adults understand the risk in tweeting an opinion or connecting with a stranger, but 10-year-olds aren’t necessarily prepared for that risk. Come to think of it, neither are some adults, but I digress.
Many parents have chosen to restrict social media for their kids, but it’s a difficult task with today’s numerous access points. Plus, at some point they’ll all grow old enough to enter that world on their own, and it will likely be even more complex than it is today.
The Kudos app is coming to the United States from Norway. It functions basically as training wheels for social media. Kids can sign up, post pictures and commentary, and react to others’ posts (with only positive reactions). The app notifies parents of their children’s activities, and uses image and verbal recognition technology to prevent inappropriate content. The Kudos team includes alumni from Disney, Dreamworks, Pixar, and Instagram.
Our Change Management Award this week goes to a clean social media training ground for kids.
- What’s an incident? What’s a service request? What’s a ticket? This is like a foreign language!
- We’re closing customers, but hold the champagne: Part three of our customer journey series
- AI-backed voice assistants are on their way to service management, but don’t lose your human touch.
Told you that would be worth it. At the very least, you’re now a few minutes closer to your weekend.
Feel free to kill the rest of your day clicking through our resources section below. It’s an endless supply of educational service management content.