Congratulations! You made it through another week. Around here, our team is preparing for Dreamforce, as we’re now just a month away. If you’re attending, look for our pink Converse shoes to find out how to raise money for Make-A-Wish.
In the meantime, here’s your weekly technology and ITSM roundup:
The New Polygraph
We’ve heard “the eyes are the window to the soul.” Not exactly sure who says that, but apparently it’s true.
Utah-based Converus introduced EyeDetect to sense when interview subjects are being deceptive. Private companies are now using it for job interviews and internal investigations.
The basic functionality works like this: an interview subject answers a series of true/false questions. An infrared camera tracks eye movement and pupil dilations, then rates the subject’s deceptiveness on a scale of 0 to 100. Researchers say that EyeDetect can recognize deception with 90% accuracy, nearly the same rate as a polygraph test.
On Second Thought…
According to the Washington Post, Mattel has cancelled plans for its “Aristotle” babysitter robot. The robot was designed to turn on and off night lights, play lullabies for restless children, even help with basic homework. In addition, Aristotle would use AI technology, including voice recognition, to learn about the child. Mattel said the child’s personal data would be encrypted within the machine.
Naturally, child development advocates were a bit concerned with the long term effects of making a robot the first responsive member of the household. Members of Congress expressed reservations over privacy as well, so Mattel bagged the release.
Kudos to Mattel for listening to public concern on a project they surely spent a lot of money on.
The Change Management Award Goes to…
I normally like to introduce you to a new company or product in this section, but I suspect I’ll miss the mark today.
Internal communication at work has shifted, at least in part, to chat apps over email. While many organizations still rely primarily on email, the trend is significant enough that Facebook took notice.
The social media giant launched a chat and screen-sharing feature for its Workplace collaboration software this week. TechCrunch reports it was “one of the most widely requested features” according to a Facebook spokesperson. Workplace has over 14,000 customers, and Facebook clearly hopes chat and screen-sharing will help put it on par with Slack, which has exploded in popularity over the last four years.
So congrats, Zuckerberg. I hope you proudly display your Change Management Weekly Award in the lobby at Facebook HQ.
For more on how IT support can work with chat apps, here’s some light reading.
- It’s customer service week, and our team is walking you through the successful customer journey. We started with introductions to prospects and discovery, demo, trial.
- Don’t just approve changes. Implement a meticulous change management process to execute changes successfully. Learn how in this webinar.
- Samanage Founder and CEO Doron Gordon on the Business impacts of AI.
That’ll do it for this week. We look forward to sharing more ways to use artificial intelligence and machine learning for your service desks in the coming months. Enjoy your weekend!