Don’t shed a tear for the final “Active Incidents” of 2017. We look forward to more news, more tech developments, and better ITSM tips for the coming year. Here’s what jumped out at us this week:
Change Your Password
You shouldn’t need a study to know that “123456” is a more of a turnstile than a security measure, but alas, it’s once again the most commonly hacked password according to SplashData. The 2017 list of worst passwords also includes close relative “12345678” and “password” according to a study of over five million data breaches.
Debuting in the top 100 is “starwars” at number 16. “Jordan23” checks in at number 27, while LeBron does not appear anywhere in the top 100. (Just saying.) Maybe it’s time to start bringing password breaches into the debate?
It’s not easy to remember passwords for your bank, your business tools, your personal email, your ISP, your wireless carrier, and dozens of other accounts. To make matters worse, users are constantly juggling restrictions on all of these accounts. Some need a capital letter. Some need a number and a symbol. Some need eight characters. Some need twelve.
We offer only this solution: don’t get hacked because you used these dopey passwords. With the right service management tool, your organization can fix your forgotten password troubles with a self-service option!
Game of Thrones was the most pirated television show of 2017 (shocking). It’s the sixth year in a row that HBO’s hit series was the most-downloaded show on BitTorrent. Anti-piracy firm MUSO reported that the seventh season compiled over a billion illegal views, which is actually slightly more than the number of times it was viewed legally through paid subscription.
Between password sharing and illegal downloads/streams, how much money are networks and producers losing? Parks Associates, a market research company, reports that shared passwords alone cost cable companies $3.5 billion this year. Some networks, like ESPN, are considering reductions on the number of simultaneous streams on devices.
The Change Management Award Goes to…
Recycling robots from Bulk Handling Systems. Green Recycling, a U.K.-based commercial waste company, bought an AI-powered quality control robot to remove contaminants from a waste-belt. Green Recycling GM Jamie Smith cited difficulty finding reliable manual sorters, and estimated the company would get double the output from the robot, which can pull bottles, wood, and paper off the belt at a rate of 65 items per minute.
- Stephen Mann says to be mindful of organizational relevance when planning for 2018 (ITSM Tools)
- The AI-powered Service Desk (Technology Advice)
- Look who’s #1 (G2 Crowd Incident Management Rankings)
We look forward to sharing 2018’s developments in ITSM as you enhance service for every employee in your organization. Happy New Year!