If you’ve been within a mile of the Internet lately, you’ve no doubt seen the latest Star Wars trailer. Geeks are drooling. Old-timers are smiling. Trekkies are hating. Our great friends Han, Leia, and Luke are back, and everyone’s (almost) over the whole, “You sold the franchise to DISNEY???” debacle.
What could possibly make bringing the Millennium Falcon and it’s two fave pilots back any better, you ask? Well, they could certainly use a good IT service desk. Here are just a few instances when Han and Chewbacca could use that kind of support.
1. It’s better to find out the hyper-drive is damaged BEFORE Imperial Star Destroyers are chasing you. A great service desk is on top of these things. We love you, Chewie, but COME ON!
2. When your droid “Isolates the reverse power flux coupling”, it’s nice to get an email instead of an interruption to your attempted make-out session with the Princess. C-3PO, your timing is impeccable. No, not really.
3. Having good tech support is always useful when you’re trying to repair your ship mid-flight, during a dogfight, while entering an asteroid field. For the experienced service desk worker, this isn’t even really a bad day.
4. Any good IT service desk would catch the fact that the Empire had disabled your hyper-drive. It’s called asset management, and it’s extremely useful when trying to run a complex machine during a rebellion.
5. Having your own staff to be responsible for smooth equipment operations is better than depending on scoundrels to fix your damaged ship. Thanks, anyway, Lando Calrissian, but Leia was never too stoked about landing in the City in the Clouds, and as it turns out, she was right.
6. Calculations to light-speed are far less likely to result in a “blue screen of death” with good IT support. The service desk knows all about light-speed. It’s how fast managers want all the systems updated, reports generated, and proof of ROI submitted to the top brass.
7. Security updates. Security updates. Security updates. Need we say more?
8. Because wookies don’t fully appreciate “disaster recovery”. They’re excellent buddies, not terrible mechanics, but completely clueless about that. And the poor Falcon (or “Full-con”) and crew seem to find itself in need of recovering from quite a number of disasters.
9. Who else can you blame for Lime-Wire crashing your system, when the droids are elsewhere?
10. Not many Princesses know the finer points of instancing in a VM-Ware environment. Leia is beautiful, smart, and runs a spectacular rebellion. VM-Ware just isn’t her bag of ewoks.
11. Backups. Backups. Backups. Need we say more?
12. Asteroid Detection and Warning works better when it’s installed. Properly. When it isn’t installed (and rigorously tested), bad bad things can happen.
13. Real-time power redistribution to the deflector shields. Very handy.