So, your company finally crawled out of the 20th century and upgraded your IT service desk to the cloud. Now you enjoy seamless asset management, work is more efficient, and you’re blessedly removed from the constant hassle of users who know just enough about technology to be a real pain. It’s time to give thanks.
Give thanks. The days of endless user calls are over.
1. Less Phone-Ringing
Don’t you miss Sally in accounting, who called exactly four times per day to report her printer wasn’t working (paper generally helps), or Sam in human resources who insisted that the entire corporation would certainly collapse in the length of time it took to complete your system upgrade?
Yes, those were the days for the IT service desk. Fortunately, Sally and Sam now have 24/7 access to your email, where they can report the problem to their hearts’ content, while you click buttons in peace and solitude. That’s grounds for a second helping of turkey if ever there was one.
2. The Ability to Service PCs Remotely
How many reports can you generate in the length of time it used to take you to make the daily trek to Sally’s cubicle? Likely, a lot. Servicing PCs remotely means less time out in the open, where users can take free pot shots at you for anything from how much they detest the new software system to how ancient their monitors are (Steve insists his is a hand-me-down from the Watergate investigation). Remote access means more time to get actual work done, and less time on the firing range, where the only turkey to shoot at is, well, you. Remote PC service? That’s reason enough for a double helping of gravy.
3. No More Endless Recording of Serial Numbers
Ah, new hardware and software packages. How nice! The IT service desk was treated to hours upon hours of glamorous work, recording the serial numbers of all those new orders. The whole time looking forward to hearing how much you’re disrupting the lives of others while you install, set up, and trouble shoot said new equipment and software for your users. Followed by several weeks of helping users master the new system (even though the company paid for six weeks of training before implementation). You can be thankful this task is no more, even if your users never managed much thankfulness for their upgrades. Pass the potatoes.
4. No More Integration Hassles
Remember how fun it was (not) trying to get all those various applications to work together? Now they work in perfect symphony from the get-go, without endless hours of tweaking, debugging, and outright rigging. With cloud SaaS solutions, your apps are integrated automatically. What on earth will you do with the extra time? Why, yes, help yourself to the pumpkin pie.
Samanage gives IT service desk teams plenty of reasons to be thankful, including ITIL readiness, seamless integration with all of the popular apps, easy power asset management, and much more. See how you can improve user satisfaction while lowering the stress levels of your valuable IT staff.
About Laura Miller
Laura Miller is the Senior Director of Sales Operations, ITSM at SolarWinds. She works one-on-one with customers ranging from SMB to Fortune 500, providing them with a modern way to look at service management. Laura's ITIL experience and ITIL v3 Foundations certification provides her with a unique understanding of the service management industry. Her guilty pleasures are anything chocolate, ice coffee, and reality TV.
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