Yeah yeah, made you look.
Star Trek. If you don’t know what this is, I worry for you. But, for those that are well entrenched in this spectacular franchise, many may not know which Star Trek series is the obvious best. Instead of you going through a philosophical debate, my intense research consisted of watching dozens of seasons over the course of my senior year of high school. It’s true, I am a certified™ Star Trek Expert. And, I’m here to tell you which is the best, which are “aight”, and which is the worst, all within the context of your IT service management and incident management practices. A bit of stretch? Maybe.
But, let’s go back a long time ago, in a galaxy far — whoops. Wrong sci-fi franchise. Just testing you, of course. Anyway:
- Star Trek (The Original One)
Kirk talks funny and Klingons look weird. Also, Spock needs to lighten up a bit. So, where does it rank? Somewhere in the middle.
I mean, I’ve gotta give Kirk some credit as a captain, because his incident management is rather straightforward. When he detects and identifies a threat (e.g. a Klingon bird-of-prey about to ruin his day — or do they have days if there’s no sun?) then he moves quickly down a swift course of action: either punch the enemy in the face or give them some good old Kirk loving. There’s no escalation required, there’s not a problem on the horizon. And, for some reason this works. Detecting/identifying an error is one of the most important aspects in incident management, so I can tell that he’s at least brushed through some of the ITIL Foundation processes.
- Star Trek: British-but-actually-French Captain Edition a.k.a. The Next Generation
Here’s where Star Trek gets all glossy, and from here on out until Star Trek: Enterprise (yikes) the rest of the series seems like it is set in a bunch of space-based Apple stores. And, It’s pretty cool if I’m being honest. I’m a little biased when it comes to TNG (or, as the cool kids call it, The Next Generation), mainly because this was my first Star Trek series. That one episode with the dude sitting in the chair, but he’s actually controlled by giant alien bugs? That was understandably a little freaky.
But, I digress. Where does TNG rank among this official Star Trek ranking? Obviously it comes in second place, just because of how sophisticated Picard is. I mean, yeah, it’s mostly the accent, but come on. It’s Picard. This is the guy who takes on the Borg — a cyborg alien race that flies around in giant glow-in-the-dark space dice. How does Picard wage battle against such formidable foes? Again, it comes down to his stellar understanding of incident management from an ITIL perspective obviously.
Think about it: if you’re going against a bunch of really strange alien people with a bunch of robot parts, are you just gonna start setting your phasers to kill? Come on, actually think about it. They might eat those phasers for breakfast — or in the case of the Borg, deflect them using like personal green shield things. That’s why it’s stellar that Picard decides to investigate and diagnose the incident of a random Borg person popping up in his ship. He understands that it’s critical to enable his crew (aka users) to be productive, even if something goes wrong.
In the end, he investigates his problem so well that he’s actually able to somewhat beat back the error in his system.
I lied, this isn’t the real conclusion. There’s plenty more to come with my undeniable Star Trek knowledge. Until next time, live long and may the force be with you. So say we all.