If you’ve worked in tech support for any length of time, you probably have your own “Top 5” most ridiculous help desk calls.
Some service desk customers are appreciative and not afraid to celebrate a successful problem resolution, like this one described by redditor lotrfan18:
Me calling a customer at 10 am to see if their problem is fixed
Me: Hi! This is the Help Desk. We’re just calling to see if your issue has been resolved.
Customer: Yeah yeah….it’s fine….time for some shots…. hang up
And there is the occasional end-user with a sense of humor that can make a call less of a drag, as this tale illustrates:
We have one customer that have named all of their computers after Star Wars charcters. I was doing a Health Check on their systems as they were having issues with all of their machines and got reports from each machine — the server was Yoda and the workstations were Luke, Leia, Han etc.
One of our other customers open all their emails to us with ‘Help me Imperial Alliance you are my only hope’ and the emails continue along those lines. Always enjoy getting emails from them!
Then again, if you’re unable to see the humor in many service desk situations, you’re probably in for soul-crushing death march of a career. On that note, here are 5 videos illustrating the plight of the service desk worker in various situations. Sure, they’re reenactments and prank calls, but chances are you’ll relate to all of them in some way.
Ever had a help desk call that started out in the plane of reality but very quickly turned into something even the darkest recesses of your imagination never produced?
We’ve all been there. Somebody calls in, asks you some questions, you answer them, and you quickly discover that all of your answers are wrong. Sure, they may be “right” in the sense that they’re truthful and accurate, but to your caller, you’re wrong. So wrong. About everything.
Is this call real or fake? Whatever. It’s very entertaining either way. Happy Halloween. I love you.
Obviously this is a comedy sketch, but this situation has probably crossed your mind — whether you’re the one being interviewed or the one hiring.
Finally, here’s the one piece of advice that, if everyone followed it, would make your job so much easier. Unfortunately, you’re probably not allowed to say it to help desk callers. But you’ve probably thought it at least a dozen times in the past 24 hours.
Got any “Top 5” tales of woe (or humor) you’ve experienced? Feel free to share them in the comments section.
Photo Credits: David Dominici Castillo / freedigitalphotos.net