Server catastrophes, dark basement offices and computers with their own personality are just a few of the horrifying moments the IT service desk faces every day. It’s hard to truly appreciate the level of haunting and terrifying moments that the IT service desk faces. But, our customers are Ghostbusters and know how to overcome even the most challenging witchcraft! Here are just a few of their darkest tales…
“It was my first job, and I was in charge of changing the backup tapes for the maintenance system – this held the database backups. One day I went to the server room and there was an extremely loud noise. It was the (only) server hard disk, and, of course, it was failing. I went looking for the weekly tape, it didn’t work. The monthly tape, it didn’t work. Somehow every tape we had didn’t work at all! Then #2 of the company went ballistic and was in the verge of putting every aircraft on the ground (guess how much money that means?). Luckily, we found a backup of the database that we used for development purposes.”
“One time there was a backup of sewage in the building. The sewage backed up into a room that was over the server room. I was alerted and went to check on the servers just as water was starting to break through the ceiling. Since I was able to get everything out of there, we only lost one server that day. Unfortunately the building smelled bad for a long, long time.”
“I was changing out a phone for one of our VPs and it would not restore from the back up correctly. I finally got it fixed after several attempts, but I thought I had lost all their data and all of the photos of their kids!”
“I was working on a computer that seemed like it had ghosts. The screen was constantly flickering and the keyboard wouldn’t work. All of a sudden the screen stopped flickering and the keyboard starting working again. However, the keys were not ‘mapped’ properly (i.e. typing ‘N’ would enter a ‘5’). Rebooting the PC didn’t fix the issue either. I replaced the keyboard and it was still happening. Of course, it ended up being a co-worker playing a prank with some sort of software installed on the PC.”
“Our backup server and exchange server died on the same day. It took us two days to build a new backup server and recover the data to restore our Exchange. NOT FUN!”
“There was one evening where I was asleep in my room, when all of a sudden the computer on my desk suddenly whirred into life. It startled the heck out of me. It turns out this wasn’t the only computer in the house which had started up. They all had! Was it the work of ghosts? More likely the scheduled WOL I had set up the night before on my server (which was configured to the wrong time zone) and completely forgotten about. But, who knows?”
Happy Halloween to all of our System Ghouls and Network Gobblins! Muhahaha!