4 Causes of IT Help Desk Breakdowns
Because there’s now such a heavy reliance on devices, applications, and other common business technology, the IT help desk bears a heavy burden in everyday business functions.
by Chris McManus on May 15, 2018
The service desk is the hub that supports all business-related technology that helps businesses generate profits – but in and of itself, the service desk doesn’t turn a profit for its work. One way to minimize costs, and to help service desks function more efficiently, is to track a metric called cost per ticket.
by Nathan Riley on January 18, 2018
Research shows the most important question you should ask in your customer satisfaction survey is: How much effort did you have to put forth to handle your request? Decreasing the amount of effort users have to expend to get a resolution is the key to boosting customer satisfaction.
by Joseph Brown on August 15, 2017