Start with the Set Up
Customize SAManage to Adhere to Your Existing Support Processes
At SAManage, we understand that it is the process, not the underlying technology that powers it, that makes your help desk most efficient (Bet you’ve never heard THAT from a tool vendor before!) You can easily customize SAManage to align with your current support processes. For example, you can auto-assign tickets based on the type of request, define ticket assignment pools, or set automatic escalations. Simply review your current support process, and adjust SAManage accordingly.
Migrate Old Support Requests
Internal Support Processes