Start with the Set Up
Customize SAManage to Adhere to Your Existing Support Processes
At SAManage, we understand that it is the process, not the underlying technology that powers it, that makes your help desk most efficient (Bet you’ve never heard THAT from a tool vendor before!) You can easily customize SAManage to align with your current support processes. For example, you can auto-assign tickets based on the type of request, define ticket assignment pools, or set automatic escalations. Simply review your current support process, and adjust SAManage accordingly.
Migrate Old Support Requests
Internal Support Processes
About Brandon Miller
Brandon has been with Samanage for over three years in a variety of positions, including sales development, inside sales, customer success, and now corporate recruiting. Hosting multiple customer webinars on a variety of topics, Brandon has a deep understanding of technical support issues, implementations, and advanced trainings in IT service management. With a good handle on the industry as a whole, including competition and industry trends, Brandon remains ahead of the curve when it comes to the Samanage application, roadmap, and Community.
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